- HR Analytics and Reporting Team in GHR Technology have critical applications, including Workday, that are used by the associates and Human Resources in the Bank.
- Applications availability is critical for the business to perform client activities. Data from the application is consumed by users across the Enterprise.
location: Plano, Texas
job type: Contract
salary: $36.35 - 46.35 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Understanding and responding to user requests
- Data investigations, application monitoring to assure system availability
- Batch Monitoring
- Production incident handling
- Incident, Problem Change request management
- Incident investigation, root cause analysis and corrective action
- Triage incidents, take complete ownership accountability to ensure restoral of service/issue/failure
qualifications:
- Disaster recovery test coordination, preparation, and execution
- Metric Reporting
- Creating maintaining support documentation
- Contribute in building the knowledge base for the team
- Revisit the existing process need to provide inputs for improving the same.
- Flexible to support on weekends/holidays and on ad-hoc basis
- 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
skills:
- Experience support WorkDay
- 6+ years of IT Experience in Production support for web based application developed in Linux/Unix, Oracle / PL SQL, API , Hadoop and Informatica
- Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Dynatrace, Ansible Deployment, MuleSoft, cutover
- Ability to analyze and identify root cause of issues and have experience in diagnosing complex technical issues.
- Excellent verbal and written communication skills.
- Abilities to work effectively with multiple stakeholders
- Understanding of Incident, Problem and change management.
- Automation skills to reduce manual activities
- Proven team player who can work comfortably in a multicultural environment
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
