We have an onsite Service Desk Analyst opportunity to become an essential part of our clients Information Services team! In this role, you'll be the go-to technical expert for our employees, providing hands-on support that keeps our organization running smoothly. Operating from our modern office environment, you'll leverage your technical troubleshooting skills and customer service expertise to resolve hardware and software issues while building strong relationships across the company.
location: San Diego, California
job type: Contract
salary: $24 - 26 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Maintain a high degree of customer service for all support queries ensuring employee's needs are addressed in a timely manner.
- Diagnose and resolve technical hardware and software issues utilizing the Service Desk Knowledge Base Identify and escalate situations requiring urgent attention
- Ensure quality entries by adhering to the Incident Management and Service Management documented processes
- Establish and maintain good working relationships with IS support teams Participate in process improvement opportunities
- Perform other duties as assigned.
qualifications:
- Completion of post-secondary degree or certificate and/or 1year experience in a diverse technology and customer service focused role.
- Basic experience and training in troubleshooting and providing Service Desk function.
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Working knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007.
- Basic networking troubleshooting skills.
- Basic knowledge using software based incident tracking.
- Experience with ITSM tracking tool is considered an asset.
- Basic experience with ITIL Processes is considered an asset.
skills:
- Good customer service skills by providing friendly, cheerful service.
- Ability to perform effectively under pressure in high stress environments.
- Ability to express ideas clearly and ask probing questions appropriately.
- Good organization skills by prioritizing and reprioritizing tasks appropriately
- Ability to work in collaboration with other team members, sharing knowledge and knowhow
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
