Our client is consolidating all City Hall buildings into a new facility, with relocation slated for the first two weeks of March. We are seeking experienced Deskside Support Technicians to assist with IT equipment setup and end-user support during this transition. This role requires excellent communication skills, a customer service mindset, and the ability to work closely with city personnel onsite.
Key Responsibilities:
- Perform onsite deskside support, assisting city employees with IT equipment setup, including desktops, laptops, and printers.
- Provide MS Office and Windows Operating System support.
- Handle imaging and deployment of computers.
- Assist with remote access configurations and troubleshooting.
- Reconfigure computers due to office relocations.
- Install and configure software applications.
- Respond to help desk tickets and provide phone support as needed.
- Participate in project rollouts, including OneDrive implementation, Fleet Services Faster Upgrade, and Finance computer deployments if required.
- Proficiency in Active Directory management.
- Experience with device management tools such as SCCM.
- Knowledge of antivirus software and security protocols.
- Strong familiarity with the Microsoft Office Suite, including Teams.
- Experience with Two-Factor Authentication setup and troubleshooting.
- At least one relevant IT certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) - please highlight certification.
- Strong deskside support and troubleshooting experience.
- Excellent customer service and communication skills.
- Ability to work overtime as needed (7-10 hours weekly).
location: Alexandria, Virginia
job type: Contract
salary: $29 - 30 per hour
work hours: 9am to 5pm
education: No Degree Required
responsibilities:
Our client is consolidating all City Hall buildings into a new facility, with relocation slated for the first two weeks of March. We are seeking experienced Deskside Support Technicians to assist with IT equipment setup and end-user support during this transition. This role requires excellent communication skills, a customer service mindset, and the ability to work closely with city personnel onsite.
Key Responsibilities:
- Perform onsite deskside support, assisting city employees with IT equipment setup, including desktops, laptops, and printers.
- Provide MS Office and Windows Operating System support.
- Handle imaging and deployment of computers.
- Assist with remote access configurations and troubleshooting.
- Reconfigure computers due to office relocations.
- Install and configure software applications.
- Respond to help desk tickets and provide phone support as needed.
- Participate in project rollouts, including OneDrive implementation, Fleet Services Faster Upgrade, and Finance computer deployments if required.
- Proficiency in Active Directory management.
- Experience with device management tools such as SCCM.
- Knowledge of antivirus software and security protocols.
- Strong familiarity with the Microsoft Office Suite, including Teams.
- Experience with Two-Factor Authentication setup and troubleshooting.
- At least one relevant IT certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) - please highlight certification.
- Strong deskside support and troubleshooting experience.
- Excellent customer service and communication skills.
- Ability to work overtime as needed (7-10 hours weekly).
qualifications:
Our client is consolidating all City Hall buildings into a new facility, with relocation slated for the first two weeks of March. We are seeking experienced Deskside Support Technicians to assist with IT equipment setup and end-user support during this transition. This role requires excellent communication skills, a customer service mindset, and the ability to work closely with city personnel onsite.
Key Responsibilities:
- Perform onsite deskside support, assisting city employees with IT equipment setup, including desktops, laptops, and printers.
- Provide MS Office and Windows Operating System support.
- Handle imaging and deployment of computers.
- Assist with remote access configurations and troubleshooting.
- Reconfigure computers due to office relocations.
- Install and configure software applications.
- Respond to help desk tickets and provide phone support as needed.
- Participate in project rollouts, including OneDrive implementation, Fleet Services Faster Upgrade, and Finance computer deployments if required.
- Proficiency in Active Directory management.
- Experience with device management tools such as SCCM.
- Knowledge of antivirus software and security protocols.
- Strong familiarity with the Microsoft Office Suite, including Teams.
- Experience with Two-Factor Authentication setup and troubleshooting.
- At least one relevant IT certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) - please highlight certification.
- Strong deskside support and troubleshooting experience.
- Excellent customer service and communication skills.
- Ability to work overtime as needed (7-10 hours weekly).
skills: Our client is consolidating all City Hall buildings into a new facility, with relocation slated for the first two weeks of March. We are seeking experienced Deskside Support Technicians to assist with IT equipment setup and end-user support during this transition. This role requires excellent communication skills, a customer service mindset, and the ability to work closely with city personnel onsite.
Key Responsibilities:
- Perform onsite deskside support, assisting city employees with IT equipment setup, including desktops, laptops, and printers.
- Provide MS Office and Windows Operating System support.
- Handle imaging and deployment of computers.
- Assist with remote access configurations and troubleshooting.
- Reconfigure computers due to office relocations.
- Install and configure software applications.
- Respond to help desk tickets and provide phone support as needed.
- Participate in project rollouts, including OneDrive implementation, Fleet Services Faster Upgrade, and Finance computer deployments if required.
- Proficiency in Active Directory management.
- Experience with device management tools such as SCCM.
- Knowledge of antivirus software and security protocols.
- Strong familiarity with the Microsoft Office Suite, including Teams.
- Experience with Two-Factor Authentication setup and troubleshooting.
- At least one relevant IT certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) - please highlight certification.
- Strong deskside support and troubleshooting experience.
- Excellent customer service and communication skills.
- Ability to work overtime as needed (7-10 hours weekly).
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
