Job Summary
We are seeking a proactive and customer-focused Technical Support Specialist to provide Level 1 and Level 2 IT support for end users. In this role, you will troubleshoot and resolve technical issues, support a variety of hardware and software platforms, and ensure efficient device imaging and deployment.
Key Responsibilities
- IT Support:
- Provide Level 1 and Level 2 support for desktops, laptops, monitors, Chrome OS devices, WinBooks, printers, mobile devices, and iPads.
- Troubleshoot and resolve technical issues across supported devices and software.
- Platform & System Support:
- Administer and support Active Directory and Google Workplace environments.
- Support users on Microsoft Windows, Microsoft Office Suite, OneDrive, SharePoint, Teams, Zoom, Google Meet, Google Drive, VPN Access, MacOS, iOS, and Chrome OS.
- Remote Assistance:
- Utilize remote desktop tools to provide efficient support for off-site users.
- Device Management:
- Image and deploy devices for new and existing users.
- Education & Experience:
- Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
- 1 - 3 years of experience in IT support or a similar role.
- Technical Skills:
- Proficiency in supporting Windows, MacOS, and Chrome OS platforms.
- Experience with Active Directory, Google Workplace, and remote support tools.
- Familiarity with imaging and deployment processes.
- Soft Skills:
- Solid communication and interpersonal skills.
- Customer-focused mindset with excellent problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively.
location: Morton, Pennsylvania
job type: Contract
salary: $26 - 30 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Technical Support & Troubleshooting
- Provide Level 1 and Level 2 technical support for desktops, laptops, monitors, printers, mobile devices, and tablets.
- Diagnose and resolve hardware and software issues across various platforms.
- Assist users with troubleshooting applications, operating systems, and connectivity issues.
- Support end users both on-site and remotely using remote desktop tools.
- Manage and support Active Directory (AD) for user account creation, password resets, and group policy updates.
- Administer and support Google Workspace (Gmail, Google Drive, Google Meet, etc.).
- Support users on platforms such as Windows, macOS, iOS, Chrome OS, Microsoft Office Suite, SharePoint, Teams, Zoom, and VPN access.
- Assist in software installations, updates, and patch management.
- Perform device imaging, setup, and deployment for new and existing employees.
- Maintain an inventory of IT assets and ensure proper lifecycle management.
- Configure and install new workstations, laptops, and mobile devices as per company standards.
- Provide guidance and basic training to users on IT best practices and security policies.
- Document troubleshooting procedures, resolutions, and common issues for knowledge sharing.
- Maintain IT support tickets, ensuring timely resolution and escalation when necessary.
- Assist in basic network troubleshooting, including connectivity issues, VPN setup, and printer configurations.
- Follow IT security policies and help enforce cybersecurity best practices among users.
- Monitor and escalate any security or compliance issues as needed.
- Work closely with other IT team members and departments to improve IT services.
- Participate in IT projects, system upgrades, and process improvements.
- Stay updated with the latest IT technologies and industry best practices.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Associates, Bachelors preferred
skills: Technical Skills:
- Hardware & software troubleshooting (desktops, laptops, printers, mobile devices)
- Operating systems: Windows, macOS, iOS, Chrome OS
- Active Directory (AD) management (user accounts, group policies, password resets)
- Google Workspace & Microsoft 365 (Gmail, Google Drive, Teams, OneDrive, SharePoint)
- Remote support tools (TeamViewer, AnyDesk, RDP, etc.)
- Basic networking (Wi-Fi, VPN, LAN/WAN, IP addressing, troubleshooting)
- Device imaging & deployment (cloning, imaging, setup for new users)
- Cybersecurity awareness (endpoint protection, security best practices)
- Strong communication skills (explaining technical issues to non-technical users)
- Customer service mindset (patient, professional, user-friendly approach)
- Problem-solving & critical thinking (analyzing and resolving IT issues)
- Time management & prioritization (handling multiple support tickets efficiently)
- Attention to detail (accurate documentation, troubleshooting, configurations)
- Collaboration & teamwork (working effectively with IT teams and departments)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
