application analyst, email and collaboration.

job summary:
Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels. Interviews key stakeholders and end users to analyze business processes and systems needs. Translate business requirements into functional and technical specifications. Captures use cases, user stories and conceptual process models. Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provide functional support during project release go lives, which may include occasional evening or weekend work. Assist with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.

 
location: Cambridge, Massachusetts
job type: Contract
salary: $43.57 - 53.57 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Responsibilities:

- Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, SharePoint Online, Teams, Slack, and Zoom

- Participate in projects providing subject matter and technical expertise on applications

- Configure applications to match business needs

- Draft and update use case and technical documentation as needed

- Create troubleshooting guides and knowledge articles

- Complete other responsibilities as assigned

 
qualifications:
This contract role will provide operational support to our faculty, learners, and staff in support of HBS's mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.

The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft 365, and regularly demonstrates creative problem solving.

 
skills: Top 3 technical or soft skills:

Microsoft 365 Exchange and/or SharePoint administration, adaptability, and problem solving. - Role is exempt



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.