customer partner support tier 2.

job summary:
Looking for professionals with the aptitude for Customer Support.

 
location: New York, New York
job type: Contract
salary: $28 - 30 per hour
work hours: 6am to 4pm
education: No Degree Required
 
responsibilities:
- Managing and triaging incoming customer issues and enquiries

- Resolving issues/ closing out cases

- Documenting and reporting on customer care issues

- Monitoring key customer metrics and reporting on a daily basis

- Communicating with internal and external stakeholders on day to day issues

- End of day reporting on daily operations and ongoing issues

- Identifying persisting operational issues and escalating appropriately

- Upholding customer care policies

- Generating weekly surveys and collecting customer feedback

- Office administration

- Stock and inventory management

 
qualifications:
- 3+ years of experience in customer service, operations, or a related role.

 
skills: Adaptable, customer centric focus, attention to detail, strong problem solving skills and able to work independently and in a team environment.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.