Want to join a team within the ever growing, constantly expanding healthcare space? Want to be a part of a network that is powered by over 9000 mobile doctors covering every county in the United States? If this sounds interesting and you are looking to take the next step in your career than this is opportunity is going to be perfect for you.
location: Dallas, Texas
job type: Contract
salary: $18 - 20 per hour
work hours: 9am to 5pm
education: High School
responsibilities:
- Day to day technical and application support for external clinician network and internal Signify Health employees
- Customer engagement via ticketing system, inbound and outbound, and email channels
- Resolve Apple iPad, iOS, and Signify application support for Clinicians.
- Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
- Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
- Escalate and manage tickets transferred to other departments
- Keep customers/end users and ticket documentation up to date
- Collaborate on ad hoc projects
- Ability to work occasional overtime, weekend, and holidays
qualifications:
- 2 to 3 years of successful work with Service Desk or HelpDesk Support
- 'Customer First' Mindset and Collaborative
- Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
- Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
- Proven analytical and problem-solving abilities
- Experience with Help Desk ticketing systems
- Strong customer service skills (Written and verbal)
skills: Apple iOS and iPad experience required.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
