1. ServiceNow Platform Knowledge
- Understanding of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
- Familiarity with Service Catalog, Workflows, and SLA management.
- Ability to configure forms, fields, UI policies, and business rules without scripting.
2. ITSM & ITIL Best Practices
- Strong grasp of ITIL principles (Incident, Change, Problem, Knowledge, CMDB).
- Understanding Service Level Agreements (SLAs) and their impact.
- Experience in Service Desk and IT Support processes.
3. Business Analysis & Requirements Gathering
- Ability to gather, analyze, and document business requirements.
- Conduct workshops and stakeholder meetings to understand pain points.
- Translate business needs into ServiceNow solutions.
4. Reporting & Data Analysis
- Experience creating Reports, Dashboards, and Performance Analytics in ServiceNow.
- Ability to track SLAs, KPIs, and service metrics to drive improvements.
- Understanding of CMDB reporting and data integrity best practices.
5. Configuration & Administration
- Configuring ServiceNow without scripting (e.g., UI policies, templates, workflows).
- Managing user roles, groups, and permissions.
- Familiarity with Flow Designer and Automation for business processes.
6. User Support & Training
- Creating and maintaining knowledge base articles and documentation.
- Conducting user training and workshops on ServiceNow features.
- Troubleshooting user issues and system configurations.
7. Testing & Quality Assurance
- Writing test cases and performing UAT for ServiceNow changes.
- Ensuring system configurations meet business needs before deployment.
- Collaborating with developers to validate and refine solutions.
8. Communication & Collaboration
- Strong communication and stakeholder management skills.
- Ability to work with developers, administrators, and business users.
- Translating technical concepts into business-friendly language.
9. Integration & Data Management (Basic Understanding)
- Familiarity with ServiceNow integrations (REST, SOAP, MID Server).
- Understanding CMDB data structure and data import processes.
- Knowledge of data validation and cleanup strategies.
location: Bolingbrook, Illinois
job type: Contract
salary: $25 - 27 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
1. ServiceNow Platform Knowledge
- Understanding of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
- Familiarity with Service Catalog, Workflows, and SLA management.
- Ability to configure forms, fields, UI policies, and business rules without scripting.
2. ITSM & ITIL Best Practices
- Strong grasp of ITIL principles (Incident, Change, Problem, Knowledge, CMDB).
- Understanding Service Level Agreements (SLAs) and their impact.
- Experience in Service Desk and IT Support processes.
3. Business Analysis & Requirements Gathering
- Ability to gather, analyze, and document business requirements.
- Conduct workshops and stakeholder meetings to understand pain points.
- Translate business needs into ServiceNow solutions.
4. Reporting & Data Analysis
- Experience creating Reports, Dashboards, and Performance Analytics in ServiceNow.
- Ability to track SLAs, KPIs, and service metrics to drive improvements.
- Understanding of CMDB reporting and data integrity best practices.
5. Configuration & Administration
- Configuring ServiceNow without scripting (e.g., UI policies, templates, workflows).
- Managing user roles, groups, and permissions.
- Familiarity with Flow Designer and Automation for business processes.
6. User Support & Training
- Creating and maintaining knowledge base articles and documentation.
- Conducting user training and workshops on ServiceNow features.
- Troubleshooting user issues and system configurations.
7. Testing & Quality Assurance
- Writing test cases and performing UAT for ServiceNow changes.
- Ensuring system configurations meet business needs before deployment.
- Collaborating with developers to validate and refine solutions.
8. Communication & Collaboration
- Strong communication and stakeholder management skills.
- Ability to work with developers, administrators, and business users.
- Translating technical concepts into business-friendly language.
9. Integration & Data Management (Basic Understanding)
- Familiarity with ServiceNow integrations (REST, SOAP, MID Server).
- Understanding CMDB data structure and data import processes.
- Knowledge of data validation and cleanup strategies.
qualifications:
1. ServiceNow Platform Knowledge
- Understanding of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
- Familiarity with Service Catalog, Workflows, and SLA management.
- Ability to configure forms, fields, UI policies, and business rules without scripting.
2. ITSM & ITIL Best Practices
- Strong grasp of ITIL principles (Incident, Change, Problem, Knowledge, CMDB).
- Understanding Service Level Agreements (SLAs) and their impact.
- Experience in Service Desk and IT Support processes.
3. Business Analysis & Requirements Gathering
- Ability to gather, analyze, and document business requirements.
- Conduct workshops and stakeholder meetings to understand pain points.
- Translate business needs into ServiceNow solutions.
4. Reporting & Data Analysis
- Experience creating Reports, Dashboards, and Performance Analytics in ServiceNow.
- Ability to track SLAs, KPIs, and service metrics to drive improvements.
- Understanding of CMDB reporting and data integrity best practices.
5. Configuration & Administration
- Configuring ServiceNow without scripting (e.g., UI policies, templates, workflows).
- Managing user roles, groups, and permissions.
- Familiarity with Flow Designer and Automation for business processes.
6. User Support & Training
- Creating and maintaining knowledge base articles and documentation.
- Conducting user training and workshops on ServiceNow features.
- Troubleshooting user issues and system configurations.
7. Testing & Quality Assurance
- Writing test cases and performing UAT for ServiceNow changes.
- Ensuring system configurations meet business needs before deployment.
- Collaborating with developers to validate and refine solutions.
8. Communication & Collaboration
- Strong communication and stakeholder management skills.
- Ability to work with developers, administrators, and business users.
- Translating technical concepts into business-friendly language.
9. Integration & Data Management (Basic Understanding)
- Familiarity with ServiceNow integrations (REST, SOAP, MID Server).
- Understanding CMDB data structure and data import processes.
- Knowledge of data validation and cleanup strategies.
skills: 1. ServiceNow Platform Knowledge
- Understanding of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
- Familiarity with Service Catalog, Workflows, and SLA management.
- Ability to configure forms, fields, UI policies, and business rules without scripting.
2. ITSM & ITIL Best Practices
- Strong grasp of ITIL principles (Incident, Change, Problem, Knowledge, CMDB).
- Understanding Service Level Agreements (SLAs) and their impact.
- Experience in Service Desk and IT Support processes.
3. Business Analysis & Requirements Gathering
- Ability to gather, analyze, and document business requirements.
- Conduct workshops and stakeholder meetings to understand pain points.
- Translate business needs into ServiceNow solutions.
4. Reporting & Data Analysis
- Experience creating Reports, Dashboards, and Performance Analytics in ServiceNow.
- Ability to track SLAs, KPIs, and service metrics to drive improvements.
- Understanding of CMDB reporting and data integrity best practices.
5. Configuration & Administration
- Configuring ServiceNow without scripting (e.g., UI policies, templates, workflows).
- Managing user roles, groups, and permissions.
- Familiarity with Flow Designer and Automation for business processes.
6. User Support & Training
- Creating and maintaining knowledge base articles and documentation.
- Conducting user training and workshops on ServiceNow features.
- Troubleshooting user issues and system configurations.
7. Testing & Quality Assurance
- Writing test cases and performing UAT for ServiceNow changes.
- Ensuring system configurations meet business needs before deployment.
- Collaborating with developers to validate and refine solutions.
8. Communication & Collaboration
- Strong communication and stakeholder management skills.
- Ability to work with developers, administrators, and business users.
- Translating technical concepts into business-friendly language.
9. Integration & Data Management (Basic Understanding)
- Familiarity with ServiceNow integrations (REST, SOAP, MID Server).
- Understanding CMDB data structure and data import processes.
- Knowledge of data validation and cleanup strategies.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
