This role involves evaluating the progress of ongoing projects to ensure they are completed on schedule and without issues. The position supports the department manager in handling customer service and warranty matters, coordinating scheduling and field service work, ordering materials, maintaining project records, and preparing quotes.
location: Roanoke, Virginia
job type: Permanent
salary: $45,000 - 50,000 per year
work hours: 8am to 5pm
education: High School
responsibilities:
- Address and resolve customer service issues as they arise.
- Provide field instructions and statements of work to field personnel for service and warranty-related tasks.
- Order and manage the shipment of materials required for field and warranty work.
- Monitor project progress to ensure it stays on schedule.
- Identify and implement solutions if a project is falling behind schedule.
- Report project status and recommend improvements to the Field Service Manager.
- Maintain spreadsheets tracking field service and warranty-related jobs.
- Keep detailed records for individual jobs, including materials lists, statistical data, and other necessary reports.
- Review engineering drawings, control prints, and material lists for use in the field.
- Perform additional tasks as assigned by the manager to support the timely completion and resolution of all field and warranty work.
qualifications:
Education: High school diploma or Equivalent (GED).
Experience: Minimum of five years electrical
Minimum of five years electrical trouble-shooting
Minimum of five years basic carpentry
skills: Ability to operate a computer and associated software to include MS Office programs.
Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints with multiple projects at the same time, including any of your own.
Ability to oversee projects, checking for accuracy, efficiency, quality of work and timeliness of progress.
Ability to work professionally with multiple and varied personality types.
Ability to solve problems in a variety of situations with limited standardization.
Excellent communication skills to effectively present information to customers.
Ability to communicate effectively with Field Service Techs verbally or in writing.
Ability to support Field Service Techs to improve their work and become more efficient while keeping safety the number one priority.
Ability to understand and follow instructions given verbally, written, or by reading drawings.
Develop and employ thorough knowledge of VFP standards.
Working knowledge of electrical wiring standards.
Working knowledge of the Nation Electrical Code (NEC).
Working knowledge of general construction practices.
Knowledge of basic math skills.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
