technical support engineer/sonic specialist .

job summary:
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be required.

About the Role:

Our client's Technical Assistance Center (TAC) is seeking a highly skilled Senior Technical Support Engineer with expert knowledge of SONiC (Software for Open Networking in the Cloud) and extensive experience in network architectures and protocols used in enterprise data centers, large web-scale content providers, and cloud hosting networks. The ideal candidate will also have an understanding of AI infrastructure networks, including RDMA, and SW infrastructure components such as SAI, BSP, and SDK. This is a highly collaborative role providing escalation and triage support to TAC engineers and working closely with the company's engineering teams.

 
location: Durham, North Carolina
job type: Contract
salary: $51 - 61 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Provide expert-level triage and escalation support to frontline TAC engineers.

Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Cisco Nexus, and Cisco IOS-XR.

Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging Cisco engineering teams when needed.

Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.

Act as a subject matter expert on SONiC and related network architectures and protocols.

Develop and deliver advanced technical training for TAC engineers.

Collaborate with engineering and product teams to resolve intricate technical issues.

 
qualifications:
Extensive knowledge of common networking protocols such as BGP, OSPF, ISIS, EVPN, VXLAN, MPLS, and Segment Routing.

Experience with AI-specific protocols, including RDMA.

Proficiency in protocols and technologies used in enterprise data centers and cloud environments.

Proficiency in Linux and containerization technologies, specifically Docker.

 
skills: BS in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field (MS preferred).

Minimum of 3-5 years of working knowledge with SONiC in production environments.

Minimum of 10 years working in the computer networking field.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.