We are seeking a NOC Technician to join our team in a fast-paced Network Operations Center (NOC) environment. This is a customer-facing role within a NOC call center setting, requiring strong communication skills, teamwork, and the ability to troubleshoot issues efficiently. The ideal candidate is detail-oriented, proactive, and experienced in network monitoring and IT service management. This is a 6 month contract with the potential to convert to full time employment.
location: San Antonio, Texas
job type: Contract
salary: $27 - 31 per hour
work hours: Rotating Shifts
education: Bachelors
responsibilities:
- Monitor and manage enterprise networks, servers, and systems using industry-standard tools.
- Identify, troubleshoot, and escalate issues as necessary to ensure timely resolution.
- Collaborate with internal teams and external vendors to address incidents and service requests.
- Maintain detailed documentation of incidents, resolutions, and network performance metrics.
- Provide excellent customer service while handling technical support inquiries.
qualifications:
- Experience: 3-5 years in a NOC or enterprise Service Desk environment.
- Technical Skills:
- Proficiency in Windows Server (2016 and later).
- Hands-on experience with monitoring tools such as:
- OpenText Operations Bridge Manager (OBM)
- Network Node Manager (NNMi)
- Microsoft Systems Center Operations Manager (SCOM)
- Other relevant network/system monitoring tools
- Experience with OpenText SMAX or similar IT service management platforms.
- Strong teamwork and communication skills, with the ability to work collaboratively in a high-pressure environment.
- Familiarity with VMware, network circuits, Windows Server administration, helpdesk support, and backup systems.
skills:
- Detail oriented
- Team player
- Strong documentation skills
- Organized and able to prioritize
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
