it desktop support.

job summary:
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

 
location: Fairport, New York
job type: Contract
salary: $17 - 21 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
- Familiarity with Active Directory

- Limited support for corporate mobile devices

- Familiarity with cloud applications (Microsoft and 3rd party)

- Troubleshooting Cisco VPN connectivity

- Remediating/minimizing malicious code and computer viruses

- Remote connection/utilization

- Imaging and deploying PCs for end users

- Asset lifecycle management skills

- Various browser support (IE, Chrome, Safari, etc.)

- Installation/configuration of various software packages

- Installation/configuration of Security Software

- Printer/driver troubleshooting & installation

- IPT based Telephony Device Management

- ServiceNow (ticket management) utilization

- Deployment, configuration, and support of standard IP telephony

- Hardware ordering and inventory management

- Limited support for Mac OS and hardware

- Additional responsibilities may include:

o Documentation (records) management

o On-boarding (Training) of new hires

o Conference room support

o Vendor engagement (as needed)

o Project interaction/participation

o Customer scheduling/follow-ups

o End user equipment moves (disconnect/reconnect)

o Cross-team interaction and collaboration

o Standard device imaging via USB/PXE server(s)

o Smart-Hands tasks/functions to physically assist other IT teams

 
qualifications:
Education and Experience:

*Associate degree (minimum)

** At least 1- 3 years Hardware Experience (beyond imaging/deployment)

Preferred Certifications:

- CompTIA IT Fundamentals

- CompTIA A+

- CompTIA Cloud+

- CompTIA Mobility+

- CompTIA Network+

- CompTIA Server+

**IMPORTANT** The candidate should also be aware of the following:

The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.

That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.

The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

 
skills: Works across the media team, corporate events, and IT for meeting support and problem resolution.

- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.

- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group

- Knowledge of conference room audio and display devices

Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)

- IT hardware installations

- Corning IT supported equipment component removal and installation

- Power cycling IT Equipment -Onsite/offsite technical assistance and troubleshooting

- Providing remote console access

- Escort IT Vendors for other IT Teams (where permitted)

- Procurement of IT goods and services

- Receiving/shipping of IT goods

- Ensures discreet handling of all business and maintains the highest level of confidentiality

- Prioritizes duties and works on several tasks simultaneously

- Demonstrates flexibility and willingness to change priorities at a moment's notice



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.