We are seeking a highly organized and detail-oriented Data Center Change Management Specialist to support a fast paced environment. This individual will play a critical role in ensuring smooth and efficient hardware installations, decommissioning, and other data center activities. The successful candidate will work closely with engineers and cross-functional teams to manage change tickets, assess risks, and coordinate change windows while maintaining accurate records in the Configuration Management Database (CMDB).
location: New Albany, Ohio
job type: Contract
salary: $45 - 60 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Collaborate with engineers to create, track, and manage change tickets for hardware installations, decommissioning, and related activities.
- Ensure all change management processes align with business objectives and industry best practices.
- Assess risks associated with infrastructure changes and take proactive measures to mitigate potential issues.
- Coordinate change windows with application and infrastructure teams in compliance with change management guidelines and risk assessments.
- Maintain and update IT asset records and configurations in the CMDB to ensure data accuracy and integrity.
- Work with cross-functional teams to enhance change management workflows and improve operational efficiency.
- Ensure compliance with established policies and procedures for change management and IT asset tracking.
- Provide documentation and reporting on change management activities, risk assessments, and compliance audits.
- Monitor and analyze change management performance metrics to identify areas for improvement.
- Assist in developing and delivering training programs related to change management processes and best practices.
- Support audits and regulatory compliance requirements by ensuring accurate change records and reporting.
- Identify trends in change failures and work with technical teams to develop preventative measures.
- Communicate effectively with stakeholders to ensure smooth coordination and minimal impact during change implementations.
qualifications:
- Experience with ServiceNow Change Management and CMDB.
- Familiarity with Data Center Infrastructure Management tools.
- Strong organizational and communication skills.
- Ability to assess risks associated with IT changes.
- Exceptional troubleshooting and problem resolution skills and the ability to document complex problem resolution summaries and repetitive tasks interfaces through an online ticketing system.
- Bachelor's degree in IT, Computer Science, or related field preferred, or equivalent work experience.
- Certifications: A+, Server+, or Network+
- Experience managing IT change control processes in large-scale enterprise environments.
- Knowledge of ITIL framework and best practices for change management.
- Familiarity with incident and problem management processes as they relate to change management.
skills: Change Management
CMDB
data center installation / decommissioning
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
