REQUIRED:
- 5+ years' experience as an IT Business Integration Analyst (gap analysis, design docs, customer integrations)
- Experience in gathering detailed business requirements, interpreting customer business needs, and translating needs into operational business requirement
- Experience in a customer-facing role.
- EDI X12 - truly understands it
- Experience in eCommerce/eBusiness environment (Supply Chain, logistics, etc.)...does not want candidates coming out of Healthcare.
- Integration Procedure and Process Documentation - designing and specification writing
- High Volume, heavy workload (must be able to multitask)
- Both IT and Customer service skills are required - will be helping with troubleshooting/support
- API (highly preferred) - this is what they are moving into
- cXML (commerce XML)
- Testing Specifications
The primary purpose of this position is to execute Customer Business Integrations for customers agreeing to work with company standard integrations. Enabling Data Access to customers and 3rd Party Software Companies to meet specific business needs via File transfers and other related IT Function solutions available to existing customers. This role will review requirements, identify any potential gaps and/or missing requirements, and update project status daily. Standard Integrations and Semi-Custom Integrations Support ongoing integrations and troubleshoot issues for quick resolution.
location: Des Plaines, Illinois
job type: Contract
salary: $40 - 45 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Review project assigned for potential gaps and/or missing requirements necessary to fulfill the business request.
- Manages their Dashboard daily and update accordingly.
- Deactivating integrations in all systems when needed.
- Notify appropriate teams internally as needed based on specific project needs.
- Documents project extracts, company, and contact records.
- Maintain and protect customer relationships with excellent customer service.
- Document completed projects in an application and distribute the material to customers, internal departments, sales training, and update applications/systems required.
- Provide implementation support.
- Development and user test customer business integration credentials, formats, data flow for production, and successful delivery to the end user.
- Deliver completed customer integrations meeting all procedures & process flows.
- Thorough testing and documentation and notifications to those who need it.
- Obtain Signatures on Legal Documents, Distribution of Documents, and Storing in a designated repository.
- Obtain Customer's approval/sign-off.
- Customer Transfers, Communication and Attend all meetings for transfers and emergency transfers.
- New Customer Rollouts as the IT Resource for National Chains Corporate and Franchise.
- Train New Analysts on Standard Integrations and Support Tickets Troubleshooting/resolution.
- Document New Procedures and Processes for Standard Integrations
- Create Jira Stories for Development Support
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:
- KNOWLEDGE/SKILLS/ABILITIES:
- Excellent decision-making capabilities
- Excellent Excel Advanced Preferred
- Excellent written and verbal communication skills
- Excellent facilitation, collaboration, negotiation, and presentation skills
- Knowledge and a general understanding of IT/Technical Concepts
- Knowledge of various file types such as EDI ANSI X12, XML, cXML, Flat Files etc.
- Knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp/FileZilla.
- Knowledge of Communication Methods AS2, SFTP, FTP, and Van
- Comfort with ambiguity, frequent change, or unpredictability
- High volume, heavy workload
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
