Koin a dynamic team dedicated to providing exceptional technical support to our valued clients. This is an exciting opportunity for an experienced IT professional who thrives in a fast-paced environment and enjoys a diverse range of technical challenges. You will play a crucial role in ensuring the smooth operation of end-user technology, directly impacting productivity and user satisfaction. This position offers a unique blend of remote and hands-on support, allowing you to leverage your technical expertise in various ways.
location: Houston, Texas
job type: Permanent
salary: $50,000 - 60,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Provide comprehensive Level 2 technical support to end-users across a range of hardware, software, and network-related issues.
- Diagnose and resolve technical issues efficiently and effectively through phone, remote access, and in-person support.
- Manage user accounts and access permissions within Active Directory and Microsoft 365 environments.
- Troubleshoot and resolve issues related to Microsoft 365 applications (including Teams and Outlook), Intune, operating systems, software installations, and VPN connectivity.
- Perform password resets and other routine maintenance tasks.
- Contribute to the setup and configuration of end-user devices.
- Maintain accurate records of support interactions and resolutions.
- Proactively identify and escalate complex issues as needed.
- Embrace a "whatever it takes" attitude to ensure users' technology remains operational.
qualifications:
- Proven track record (minimum 5 years) in a technical support role, demonstrating increasing levels of responsibility.
- Strong proficiency in troubleshooting and resolving issues within a Microsoft environment, including Active Directory, Microsoft 365 suite (Teams, Outlook, etc.), and Intune.
- Solid understanding of operating systems, software installation processes, and VPN technologies.
- Excellent communication skills, with the ability to clearly and concisely explain technical concepts to both technical and non-technical users.
- Demonstrated ability to work independently and as part of a collaborative team.
- Strong problem-solving and analytical skills with a customer-centric approach.
- Fluency in Mandarin Chinese is required to effectively support a diverse user base.
- Bachelor's degree in a relevant technical field or equivalent practical experience.
skills:
- Experience supporting users in a manufacturing or industrial environment.
- Familiarity with SAP systems.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
