Leading EPC firm is looking for a Service Delivery Manager to join their global team.
In this role you will be responsible for optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. You will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.
This Service Delivery Manager will be responsible for managing and maintaining the Audio Visual and TEAMS platform globally.
location: Overland Park, Kansas
job type: Contract
salary: $45 - 55 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
- Managing and configuring hardware associated with audio visual systems and Microsoft TEAMS.
- Providing technical support and troubleshooting for hardware and TEAMS related issues.
- Monitoring TEAMS environment, performance and usage to identify and resolve issues.
- Develop and deliver training sessions for end-users.
- Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
- Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
- Investigating and proposing upgrades and improvements to enhance user experience.
- Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
- Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
- Testing and troubleshooting issues with network and communication team.
- Leading and collaborating with others on the team.
- Establish and maintain strong working relationships with internal clients throughout the organization.
- Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
- Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites.
- Identify, lead, and contribute to process improvement opportunities.
- Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.
qualifications:
- BS in Computer Science or related
- 3+ years of experience with Microsoft Office suite of tools, Service Now, PC hardware connectivity and IT troubleshooting
- Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving
- Familiarity with Service Now a plus
- ATEM SDI extreme ISO, PTZ optics experience a plus
- Must be willing to obtain OSHA 10 hour within 6 months of employment
skills:
- Customer service focus, strong communication and organizational skills
- Ability to prioritize work and client requests
- D-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
