SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:
Candidate will be supporting the project and facilitation of necessary training for a newly created business within the U.S. Contact Center (USCC). Training content will include technical systems training, procedural training, a focus on customer service, and company culture. Training may be a combination of virtual and in-person, so some travel may be required. The first several months will be focused on learning the systems and procedures of the anticipated 19- or 20-day program.
location: Mount Laurel, New Jersey
job type: Contract
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
MUST HAVE:
- Experience with virtual classroom applications (e.g., Adobe Connect, Microsoft Teams)
- Strong facilitation skills (both in-person and virtual)
- LMS (Learning Management System) experience
- Call center experience
- Understanding of customer authentication procedures
- Strong communication and stakeholder engagement
qualifications:
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skills: **************************************************************************
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
