We are seeking an experienced ServiceNow Business Analyst III to bridge the gap between our business partners and technology teams. In this role, you will analyze business needs, define requirements, and help implement cost-effective ServiceNow solutions across the organization. This is a 12 month contract located in Corpus Christi which will require some onsite work.
location: Corpus Christi, Texas
job type: Contract
salary: $35 - 37 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes).
- Helps align technology solutions with business processes.
- Investigates and develops ideas and positions on technology and business issues.
- Analyzes customer's systems and operations to understand their strengths and weaknesses to determine opportunities for improvements.
- Develops, writes, and communicates business requirements for the implementation of ServiceNow.
- Creates user stories, use case diagrams, and value stream map.
- Develops user test cases and validates test results.
- May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
- Ensures that business requirements have been met by the solution.
- Investigates problems and develops recommendations for resolution.
- Identifies risk associated with solutions and collaborate with IT resources for mitigation strategies.
- Develops communication materials such as presentations and written and oral communications.
- Research and identify best practices of ServiceNow implementation and administration.
- Establishes and maintains relationship with business partners to provide appropriate solutions.
- Keeps customers informed of problems, issues, and resolutions.
- Analyzes performance metrics to ensure customer satisfaction.
- ServiceNow end user and customer communication.
- ServiceNow end user and customer training.
qualifications:
- Bachelor's degree in Computer Science, Information Systems, Business, or another related field or equivalent work experience.
- Five or more years of relevant technical and business work experience.
- Requires experience/in-depth knowledge of business operations and systems requirements processes..
- Specific ITSM or ITIL experience and exposure
- Strong background as a Business Analyst
- Understanding of risk management and security
- Proficiency in Microsoft Office productivity tools (Word, Excel, PowerPoint, Outlook, Teams), reporting tools such as SQL Server Reporting Services (SSRS)
- Deep knowledge of ServiceNow implementation
- Proven experience of documenting Business Requirements, Functional Specifications, Test Scripts and Test Plans, and End User Training
- Experience using a structured SDLC or agile/scrum methodology required
- Leads testing for tool upgrades
- 5-plus years' experience in Service Management
- Must be able to independently design, develop, implement, manage, and support various projects
- Preferred Software and Other Tools: SharePoint, Microsoft Project, Microsoft Visio, JIRA, Confluence, etc.
skills:
- Must be able to independently design, develop, implement, manage, and support various projects
- Proficiency in (International Institute of Business Analysis) IIBA principles and practices.
- Accuracy, analytical skills, critical thinking, reading comprehension, active listening, speaking, judgement and decision-making, writing, detail, monitoring
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
