- Horizon User Support team will provide 24/7 (Offshore Onshore) in seat troubleshooting support both horizontal functional and technical for SDLC Platforms and SDM Pipeline. Individual contributor role; fully competent to work under general direction on most complex support tasks and seeks guidance and direction from more senior associates or manager as needed. Excellent written and spoken communications skills (English) for clear, concise correspondence to end users. Technical experience required. Analytical and forward-thinking a plus.
location: Charlotte, North Carolina
job type: Contract
salary: $50.54 - 60.54 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Initial problem troubleshooting and routing of issues to appropriate support level team. Team will collaborate with internal teams (EET Incident Management/Problem/Change management APS teams and Service Delivery teams). The team will be dedicated and have knowledge base and know how to support each tools and integrations in the SDLC Platforms SDM Pipeline. Address all configuration issues for the development team's applications within the tools. In this role you will need a strong aptitude for communicating complex processes in an educational manner.
- Lead the design and implementation of interactive dashboards and visualizations that effectively communicate data insights to diverse audiences.
- Oversee the development of best practices for data visualization, ensuring consistency, accessibility, and user-centric design.
qualifications:
- Collaborate with cross-functional teams to understand their data needs and translate them into impactful visual solutions.
- Mentor and develop team members, fostering a culture of continuous learning and innovation in data visualization techniques.
- Evaluate and introduce new tools and technologies to enhance the data visualization capabilities of the organization.
- Conduct regular review sessions with stakeholders to assess the effectiveness of visualizations and iterate based on feedback.
- 5+ years of experience in data visualization or analytics, with a strong portfolio showcasing your work.
- Proficiency in data visualization tools such as Tableau, Power BI, or similar platforms.
skills:
- Strong understanding of data storytelling principles and the ability to convey complex information in a clear and engaging manner.
- Experience with Oracle/SQL or other querying languages to extract and manipulate data.
- Demonstrated leadership experience, including mentoring and managing teams.
- Master's degree in a related field (e.g., Data Science, Statistics, or Design).
- Experience with programming languages such as Python or R for data analysis.
- Familiarity with data engineering concepts and ETL processes.
- Knowledge of user experience (UX) design principles.
- Experience working in a hybrid work environment.
- Advanced proficiency in data visualization tools (e.g., Tableau, Power BI, D3.js).
- Strong SQL skills for data extraction and transformation.
- Familiarity with data manipulation libraries (e.g., Pandas, NumPy) and visualization libraries (e.g., Matplotlib, Seaborn).
- Experience with cloud-based data platforms (e.g., AWS, Google Cloud, Azure).
- Must be able to handle multiple tasks and adapt to a constantly changing environment
- Must have excellent organization skills.
- Must have understanding of SDLC and SDM Pipeline.
- Strong technical troubleshooting skills in Bitbucket, Github, Jenkins (Cloudbees), Ansible, JIRA, Confluence, Artifactory, XLR,
- Experience with Application development using Java, .NET, Python
- Windows, Microsoft Office 2016, SharePoint.
- Command Line experience
- Experience writing scripts (add specific scripts)
- Linux, Windows server, Monitoring tools
- Experience with DevOps CI/CD applications and automated build and deploy configuration and processes. Jenkins and Ansible experience preferred.
- Able to communicate effectively both written and verbal.
- Able to support clients in a fast paced environment in critical situations.
- Able to meet all expected SLA's.
- Experience with supporting end users and providing assistance to users based on established processes.
- Excellent communication skills, with the ability to tailor messages to different audiences.
- Strong analytical thinking and problem-solving abilities.
- A collaborative mindset with a focus on building strong relationships across teams.
- Passion for data and a commitment to fostering a data-driven culture within the organization.
- Experience with writing and maintenance of process documentation.
- Strong aptitude for forward thinking of complex processes to eliminate manual processing.
- Previous experience as a developer and debugging capabilities
- Ability to handle multiple issues during their shift.
- Good time management skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
