it service management sr. analyst.

job summary:
We have a 12 month contract opportunity for an IT Service Management Sr. Analyst. This role is fully remote but must work CST business hours (8AM-4PM CST).

Candidates must have 3+ years of relevant experience with ServiceNow to be considered

 
location: Warren, Michigan
job type: Contract
salary: $50.00 - 55.75 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Responsibilities:

Immediate Contribution: The candidate should be able to hit the ground running with minimal onboarding and training.

ServiceNow Proficiency: Strong familiarity with ServiceNow, particularly in Incident, Problem, and Change Management, is essential. The candidate should be able to navigate and utilize ServiceNow effectively as the team exclusively manages processes using this platform.

Minimal Travel: The role typically involves very little to no travel. Any travel required would be minimal and related to specific projects such as replatforming.

Stakeholder Collaboration: Act as a connection point between business stakeholders and technical teams, effectively translating business requirements into technical terms and vice versa. Collaborate closely with process owners and other stakeholders.

Independent Work: Ability to work independently, proactively identifying and addressing needs without requiring extensive supervision.

Training and Documentation: Develop training materials and documentation to help stakeholders understand and adopt ITSM processes. Provide coaching and support to correct behaviors and improve process adherence.

 
qualifications:
Qualifications:

Education: Bachelor's degree in a relevant field of study.

ServiceNow Experience: In addition to ITIL experience, proficiency in ServiceNow is highly preferred due to the team's reliance on this platform for managing ITSM processes.

Top Three Must-Haves:

ServiceNow Expertise: Deep understanding and hands-on experience with ServiceNow.

Independent and Proactive: Ability to work independently and proactively with minimal supervision.

Strong Communication

 
skills: Skills: Excellent written and verbal communication skills to effectively collaborate with team members and stakeholders, including the ability to translate technical terms for business stakeholders and vice versa.

Additional Skills:

Analytical Ability: 2-4 years of experience.

Critical Thinking: 2-4 years of experience.

Problem Solving Capability: 2-4 years of experience.

ServiceNow: 2-4 years of experience.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.