- Provide front line technical support to end users responding to issues related to Problem/Incident Management, Operational Readiness, Application Monitoring, Production Governance related to issues
- Solve production down situations under tight SLA deadlines
- Root cause and problem resolution follow-up
- Debug and fix production issues by analyzing complex sql queries stored Procedures
- As a part of L2 support team provide stand-by out of hours support on rotational basis for production system
location: Plano, Texas
job type: Contract
salary: $53.52 - 63.52 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Look for efficiency improvement in productivity savings Drive live by the culture of innovation resulting in highly efficient team and improving operational efficiency
- Work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
- Communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues
qualifications:
- 5+ years of IT industry experience.
- Experience in Java / JEE Frameworks (web services) Development and Support
- Must have working experience on UNIX/shell script and SQL.
- Able to build medium to complex SQL queries and Splunk queries.
- Hands on experience with Database, preferably oracle.
- Previous experience on an IT Application support team that provided technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
skills:
- Troubleshooting and problem solving
- Incident management, change management and problem management
- Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
- Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner
- Business / Functional knowledge of payment flows corporate banking. Payments platforms and standards used in EMEA APAC regions such as Swift, PACS, IFX formats.
- ITIL certification or good insight concepts around incident, change and problem management.
- Autosys / Blade logic
- Unix shell scripting / Perl scripting / exposure to any scripting language on Unix
- Exposure and knowledge of Banking / Payments / financial industry
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
