We are looking for a Quality Engineer with 5+ years of manual testing experience with the last 2-3 years testing Contact Center Applications. This role is a hybrid role in San Antonio, TX with the potential to convert to full time.
location: San Antonio, Texas
job type: Contract
salary: $48 - 50 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Execute test cases and scenarios manually to verify software functionality
- Identify, document, and report bugs and defects in detail
- Perform regression testing to ensure new changes don't break existing functionality
- Conduct exploratory testing to find issues not covered by test cases
- Validate that software meets specified requirements and acceptance criteria
- Create and maintain test plans, test cases, and test documentation
- Track defects through bug tracking systems
- Write clear, reproducible bug reports with steps, expected vs. actual results
- Participate in test planning and estimation sessions
- Review requirements and specifications to ensure testability
qualifications:
- Minimum 5 + years of experience in Contact Center application testing (Call flows , IVR , Call Transfer , Call recording & Workforce management)
- Experience / knowledge in Cyara automation tool
- Proficiency in writing Test Strategies , Test plans , Test Cases and Defect tracking
- Collaborate with product management, project management and development teams to develop a strong understanding of the project, product, and testing objectives
- Focus on improving automation percentage for projects developed in all technologies
- Write and execute functional test cases for all Contact Center applications
- Experience in an API Testing using Postman
- Experience / Knowledge of Selenium WebDriver, Jenkins, Maven
- Working experience in Genesys Contact Center technologies is an additional advantage
- Strong experience in Test Management tools such as JIRA and qTest
skills:
- Strong communication skills with experience interacting with stakeholders- coordinating, managing tasks with stakeholders, etc.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
