Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices. Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations. Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options. Meet or exceed performan
Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices. Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations. Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options. Meet or exceed performan
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