- job summary: Responsible for a range of process improvement and process management activities including analysis/evaluation of business and system process and functional requirements. Primary and subject matter expertise with user community support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops and recommends changes to bjob summary: Responsible for a range of process improvement and process management activities including analysis/evaluation of business and system process and functional requirements. Primary and subject matter expertise with user community support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops and recommends changes to b
