job summary: Role Description: The Help Desk Analyst is primarily responsible for providing coverage and support for the customer service desk (including calls, emails, and voicemails). Key Responsibilities: Provides daily helpdesk phone, email, voicemail, and chat support to meet or exceed relevant contractual obligations and Service Level Expectations. Assists with monitoring helpdesk-related ticket Service Level Expectations. Assists with creating a
job summary: Role Description: The Help Desk Analyst is primarily responsible for providing coverage and support for the customer service desk (including calls, emails, and voicemails). Key Responsibilities: Provides daily helpdesk phone, email, voicemail, and chat support to meet or exceed relevant contractual obligations and Service Level Expectations. Assists with monitoring helpdesk-related ticket Service Level Expectations. Assists with creating a
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