job summary: Work Location Options: (3 day/week onsite) HYBRID - Louisville, KYHYBRID - Boston, MA Project Background: Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. TOP REQUIREMENTS: Genesys migrationCoding and Designing exp Required: Experience in Genesys C
job summary: Work Location Options: (3 day/week onsite) HYBRID - Louisville, KYHYBRID - Boston, MA Project Background: Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. TOP REQUIREMENTS: Genesys migrationCoding and Designing exp Required: Experience in Genesys C
job summary: The Project Manager will focus on processing engineering change notices (ECN), including preparing PPTs for changes, tracking statuses, and maintaining an active work queue. Responsibilities include heavily preparing, reviewing, and uploading documentation, managing 30-40 ECNs daily, and understanding the ECN process. The role demands a background in project or change management. Ideal candidates are patient, detail-oriented, and capable of p
job summary: The Project Manager will focus on processing engineering change notices (ECN), including preparing PPTs for changes, tracking statuses, and maintaining an active work queue. Responsibilities include heavily preparing, reviewing, and uploading documentation, managing 30-40 ECNs daily, and understanding the ECN process. The role demands a background in project or change management. Ideal candidates are patient, detail-oriented, and capable of p
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