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4 hr manager jobs found

Quality Evaluation: &nbsp;Assess calls, chat interactions, and case management practices against established standards, documenting results thoroughly.
Standards Maintenance: &nbsp;Stay current on case management and communication standards, ensuring compliance across teams.
Data Integrity Assessment: &nbsp;Evaluate the service and data integrity of assigned processes, documenting findings to support feedback cycles and analytical reviews.
Data Management: &nbsp;Compile, manage, and analyze data from various customer service systems; create Excel pivot tables, graphs, and PowerPoint presentations for leadership.
Feedback Coordination: &nbsp;Collaborate with team leaders to conduct feedback and calibration sessions, ensuring alignment on quality management tools.
Process Improvement: &nbsp;Identify and document opportunities for enhancing processes and service delivery; escalate trends and issues to supervisors with actionable recommendations.
Training Facilitation: &nbsp;Partner with leaders to facilitate training for new hires on quality standards; conduct refresher training as requested.
Confidentiality Assurance: &nbsp;Maintain the confidentiality of sensitive information and data review results.

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