- job summary: Description: Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business. Core Functions include: Design and build reports, scorecards and dashboardsData mining including heavy text mining for gaining insights from textGenerate insights, trends and actionable recommendations, leading to implementation of initiatjob summary: Description: Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business. Core Functions include: Design and build reports, scorecards and dashboardsData mining including heavy text mining for gaining insights from textGenerate insights, trends and actionable recommendations, leading to implementation of initiat
