- Are you a tech-savvy problem solver with a passion for exceptional customer service? As a Service Desk Agent, you’ll be the first point of contact for users calling our IT Service Desk, providing top-tier support while ensuring a seamless experience. In this role, you’ll: ✔ Assist users with IT-related issues, leveraging your expertise and knowledge base tools ✔ Track and resolve inquiries efficiently to achieve high first-call resolution ratesAre you a tech-savvy problem solver with a passion for exceptional customer service? As a Service Desk Agent, you’ll be the first point of contact for users calling our IT Service Desk, providing top-tier support while ensuring a seamless experience. In this role, you’ll: ✔ Assist users with IT-related issues, leveraging your expertise and knowledge base tools ✔ Track and resolve inquiries efficiently to achieve high first-call resolution rates
