job summary: Under direct supervision, provides customer support services to internal and external customers. Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues. Applies basic PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined. Contributes to the team effort by accomplishing all related tasks as neede
job summary: Under direct supervision, provides customer support services to internal and external customers. Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues. Applies basic PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined. Contributes to the team effort by accomplishing all related tasks as neede
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