Page 11 - 350 team leader Jobs in Florida

Quality Evaluation: &nbsp;Assess calls, chat interactions, and case management practices against established standards, documenting results thoroughly.
Standards Maintenance: &nbsp;Stay current on case management and communication standards, ensuring compliance across teams.
Data Integrity Assessment: &nbsp;Evaluate the service and data integrity of assigned processes, documenting findings to support feedback cycles and analytical reviews.
Data Management: &nbsp;Compile, manage, and analyze data from various customer service systems; create Excel pivot tables, graphs, and PowerPoint presentations for leadership.
Feedback Coordination: &nbsp;Collaborate with team leaders to conduct feedback and calibration sessions, ensuring alignment on quality management tools.
Process Improvement: &nbsp;Identify and document opportunities for enhancing processes and service delivery; escalate trends and issues to supervisors with actionable recommendations.
Training Facilitation: &nbsp;Partner with leaders to facilitate training for new hires on quality standards; conduct refresher training as requested.
Confidentiality Assurance: &nbsp;Maintain the confidentiality of sensitive information and data review results.

Thank you for subscribing to your personalised job alerts.

It looks like you want to switch your language. This will reset your filters on your current job search.

Page 11 - 350 team leader jobs found in florida