- job summary: Description: Major Responsibilities/Essential Functions: Participate in managing the organization's complaint and grievance process.Accountable for investigation of all issues, including collection and documentation of appropriate data.Identify and address specialty / flagged cases and follow appropriate processes for different types of cases Communicate with a diverse set of internal and external clientele to achieve excellent results in tjob summary: Description: Major Responsibilities/Essential Functions: Participate in managing the organization's complaint and grievance process.Accountable for investigation of all issues, including collection and documentation of appropriate data.Identify and address specialty / flagged cases and follow appropriate processes for different types of cases Communicate with a diverse set of internal and external clientele to achieve excellent results in t
