job summary: We are seeking a highly skilled and motivated escalated Support Technician to join our Endpoint Engineering team. This role is responsible for providing advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and macOS-based computers. The ideal candidate will possess a strong understanding of operating systems, hardware, troubleshooting methodologies, and a demonstrated ability to document
job summary: We are seeking a highly skilled and motivated escalated Support Technician to join our Endpoint Engineering team. This role is responsible for providing advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and macOS-based computers. The ideal candidate will possess a strong understanding of operating systems, hardware, troubleshooting methodologies, and a demonstrated ability to document