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125 vanguard client service positions jobs found in east setauket, new york

Customer Interaction: Handle customer inquiries and requests via phone, email, or other communication channels. Provide excellent customer service by addressing their needs promptly and professionally.
Order Processing: Enter customer orders into the computer system accurately and efficiently. Ensure all order details are correct and up-to-date.
Order Revisions: Make changes or revisions to orders as requested by customers, inside sales, or the CSR department. Maintain clear and consistent communication to ensure all parties are informed of any changes.
Collaboration: Work closely with the inside sales team to initiate and manage orders. Coordinate with the stock and inventory department to ensure product availability and timely order fulfillment.
Call Management: Handle a high volume of inbound and outbound calls, ranging from 50 to 100 calls daily. Manage calls effectively to provide quick and accurate responses to customer inquiries and issues.
Product Knowledge: Understand the specifics of small parts, miscellaneous items, and work order items such as spare parts, switches, and buttons. Provide detailed information to customers as needed.

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