job summary: Essential Duties & Responsibilities OmniChannel Oversee the integration of multiple channels (e.g., Voice, Email, SMS, Chat, Ai) to create a unified customer journey. Collaborate with IT and digital teams to ensure system compatibility and data synchronization.Utilize data analytics to monitor channel performance, customer interactions, and campaign effectiveness. Generate reports and provide insights to stakeholders to drive continuo
job summary: Essential Duties & Responsibilities OmniChannel Oversee the integration of multiple channels (e.g., Voice, Email, SMS, Chat, Ai) to create a unified customer journey. Collaborate with IT and digital teams to ensure system compatibility and data synchronization.Utilize data analytics to monitor channel performance, customer interactions, and campaign effectiveness. Generate reports and provide insights to stakeholders to drive continuo
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