With growing healthcare dependencies, more than ever, people are signing up for coverage. Last year’s open enrollment period saw a 30 percent increase in signups. With this influx, having the right team is more crucial than ever. Knowledgeable Customer Experience (CEX) specialists can help individuals make informed decisions regarding their health.
the power of human connection
Speaking with a live person over the phone has the most significant influence on two out of every three insurance consumers' choices. Open enrollment season requires the right CEX team to help employees understand their healthcare choices better. With almost 3 million customer representative job openings in the US and only 360,000 candidates licensed to handle insurance, the competition is high for specialized talent. As a partner for talent, Randstad understands the need to hire skilled CEX talent who can navigate the flood of inquiries during open enrollment.
why the right CEX talent matters
- Our team sources verified and qualified CEX professionals ready to hit the ground running—even at short notice.
- Open enrollment is a high-stakes, high-pressure time. We source talent trained to handle the spike in customer interactions and remain responsive and effective throughout the season.
- Navigating healthcare coverage requires more than customer service skills. Our talent is well-versed in the complexities of healthcare plans, benefits, and compliance standards so that they can handle sensitive data with the utmost care and confidentiality.
Connect with us today to learn how Randstad can help you source fitting CEX talent this open enrollment season.