benefits and compensation specialist

Our client is hiring! This is a part-time, 30 hours/week (Mon-Thurs, 7.5 hours/day) LOCATION: Minneapolis, MN (Hybrid - must be available to come onsite at least 1 x week) Overview:  Customer Support Specialists primarily will support NAF sales organization with customer requests submitted via CIRP (Customer Information Request Process) or CARE (Complaint Awareness, Resolution & Escalation); customer inquiries, requests related to technical, policy, product, and customer complaints. Utilizes internal resources, processes, and products to ensure CIRP and CARE responses adhere to company's policy.salary: $24.49 - $24.5 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities• Facilitates investigation of Foodservice customers / Distributor complaints • Maintains complete documentation of the resolution process and provide response to GMI Sales team and/or Customers. • Provides clear, complete, and accurate data collection and input to our CRM tool for reporting. • Provide credit authorization documentations to ICS and sales team for processing and to issue credit to the customer. • Provide guidance/assistance to vendor agents that manage NAF related calls and store reports (complaints submitted by retail stores that involved consumers). This will ensure Foodservice related calls and store reports are managed accurately and timely. • Manage and answer questions from the field sales team related to product, policy, or our manufacturing plants. • Serves as the point of contact between sales and business partners. • Maintain statements and responses in CIRP. • Complete customer specific formsSkillsCustomer ServiceActive ListeningTelephone EtiquetteQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Working closely with the Account Management team, this role focuses on nurturing ongoing customer relationships with a designated group, ensuring top-notch service and support for billing inquiries, service requests, and process improvements. This includes providing product information and identifying upselling opportunities to enhance revenue. Within the Managed Care Department, the Solutions Enrollment Specialist will assist customers in enrolling in the Pharmacy Services Administrative Organization (PSAO) solution, requiring strong attention to detail, adaptability to industry changes, and excellent customer service skills.  salary: $21.99 - $22 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities PSAO onboarding knowledge Deliver excellent customer service Maintain knowledge of PSAO member requirements Collaborate with internal and external teams Share knowledge and expertise Actively seek feedback and use as an opportunity for process improvement, personal development, etc. SkillsVerbal CommunicationResponsivenessCustomer supportPatient SupportSystems SupportCustomer Relationship ManagementPharmaceuticalManaged CareQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

A manufacturing company based in Melville, NY is hiring an Order Management Specialist to join their growing team! We are seeking someone with 2+ years in a Customer Service role preferrably within the manufacturing or logistics industry that has managed orders from beginning to end. Experience handling a high volume of calls as well as using ERP systems previously are also preferred. The Order Management Specialist will be responsible for supporting customers/clients, dealers/distributors and the company's sales department in managing orders, updating them on shipments and inventory and providing excellent customer service. If you are interested in this opportunity, please apply to this posting today or send your resume to jenn.eng@randstadusa.com for immediate consideration!  salary: $20 - $25 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities   Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.    Handle requests for domestic and international customers.    Work closely with our sales team.    Consignment coordination    Assist in organizing freight requirements for international shipments.    Provide information regarding products and promotional opportunities to customers.    Communicate with clients via phone and email using proper phone and email etiquette.    Maintains established performance levels set by company.    Builds rapport and trust with clients to maximize customer loyalty.    Demonstrate competency in products and services as offered by Air Techniques.    Continue to improve product knowledge and customer service skills.    Complies with all company policies and procedures.    Follow up to make sure all orders ship in a timely manner and follow up on any out-of-stock issues.    Maintain regular work attendance and punctuality.    Assist other departments when the need arises.    On-site position with the occasional need for overtime or weekendsSkills Order FulfillmentOrder ProcessingVerbal CommunicationConfidentialityResponsivenessAnalytical ThinkingAccount ManagementVendor ManagementWritten CommunicationCustomer Service (2 years of experience is required)PhonesEmailsCustomer RequestsProviding Shipment UpdatesHigh VolumeLogisticsTime ManagementSalesForce.comERP (2 years of experience is required)Order Management (2 years of experience is preferred)Call Center Support (2 years of experience is required) Qualifications Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.