benefits and compensation specialist

Are you ready to make an impact and build lasting connections in the financial services industry? You’ll be at the heart of meaningful client interactions, providing essential guidance and support. You'll join a collaborative and mission-driven environment where integrity, growth, and client success are key. If you’re passionate about delivering exceptional service, this role is for you!IMPORTANT: This is a HYBRID role, combining work from home and office presence. Work From Home on Mondays and Fridays, Tuesday thru Thursday in office.Pay: $23/hrResponsibilities:Take inbound calls, responding to client requests, resolving general account issues and providing digital assistanceProvide exceptional client service through interpersonal and client relationship management (CRM) skillsServe as the initial point of contact for clients; following standardized procedures to meet client needsDocument client and team feedback in support of service improvement efforts within the businessUse consultative approach to position products and services to clientsThis job is for you if you:Have a passion for helping others and being able to demonstrate patience, care, professionalism, and dedication to servicing client’s needsHave strong verbal/written communication skills to relay complex information that can easily be understoodAre self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metricsWant to be part of a team that’s motivated by helping others and serving the best interests of our clientsLike to work in a professional environment that stresses respect and teamworkWhat you'll have:High School Diploma, Associate or Bachelor preferred​Minimum of two years ​of related work experience required.  Experience in client services ​preferred. Undergraduate degree or equivalent combination of training and experience ​preferred. Great Problem Resolution and Time Management skillsTech-SavvyEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

job summary: Our client is looking for a Information Technology Systems Support Specialist in Rancho Cordova, CA. This role has a high chance of extensions. This role is 100% onsite. Must have a valid California Driver's License, Class C. We are seeking an individual to perform a wide range of advanced system support duties in a support desk / applications/ desktop / field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to the organization's specific applications. Candidate should have the knowledge of: Microsoft Operating systems including Windows 10 and 11Microsoft 365 products Imaging software and automated imaging processes Principles and practices of customer service Principles and practices of troubleshooting computer system hardware and software problems   location: Sacramento, California job type: Contract salary: $25 - 30 per hour work hours: 8am to 4pm education: No Degree Required   responsibilities: Operate, maintain, and perform repairs on information technology equipment and software. ? Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests Operate, maintain and perform repairs personal computers and peripherals ? Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance. Provide 2nd level help desk support Lift equipment that weighs up to 50 pounds   qualifications: Experience level: Entry LevelMinimum 3 years of experienceEducation: No Degree Required  skills: Desktop SupportWindowsMicrosoft 365 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Looking for a Technical Support Specialist to join our team in Allen, TX. If you thrive in a fast paced environment, have merchant services or payment industry experience, and are looking to jump on an amazing opportunity to take your career to the next level, we want to talk with you!  To apply, send an updated resume with contact information and "Allen Tech Support" in the subject line to lisa.thill@randstadusa.com to be considered!    salary: $45,760 - $49,920 per yearshift: Firstwork hours: 9 AM - 6 PMeducation: High SchoolResponsibilitiesThe ideal candidate for this position will have a merchant services/and or a payment industry background with experience in proven problem-solving and solid analytical skills. Use of their interpersonal skills to communicate with customers to provide solutions to their merchant services problems quickly and professionally.  Pay rate $22-$24/hour depending on experience. This position is in office 100% Wednesday through Friday, and will have the ability to work remotely on Monday and Tuesday. Responsibilities: Work closely with multiple departments and vendors to ensure a smooth activation and continued support for merchants. Answer 40+ calls per day Make 40+ outbound calls per day Review files to ensure proper set up and installation and support. Deploy and install new equipment and reprogram existing equipment. Create POS VAR sheets Provide excellent customer service and technical support to both merchants and sales agents.  Qualifications: Degree from two-year college, or technical school. 1-3 yrs of merchant services and/or payment industry experience 1-2 yrs technical/customer support experience Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand Willingness and flexibility to work varying schedule which does include after hours support Fluent in English and Spanish a plus The essential functions of this role include:working in a smoke free environmentworking weekendsSkillsCustomer supportFollow-upActive ListeningTelephone EtiquetteAdapting to ChangeCRMTyping SkillsSystems SupportTechnical SupportBasic Software SkillsCustomer RelationsBasic Computer SkillsCall Center SupportCustomer Relationship ManagementQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.