job summary: Our West Michigan Client has a contract opportunity for a Business Systems Analyst that is experience with Salesforce Administration to join their team. This is a hybrid role with 3 days/week onsite in Grand Rapids and may have potential to convert to a full time role in the future. This person will collaborate with business stakeholders and other IT team members to gather requirements, analyze processes, and design system enhancements that support our organization's goals and objectives. The Business Systems Analyst will play a crucial role in optimizing operations, streamlining processes, and ensuring the successful implementation of technology solutions. location: GRAND RAPIDS, Michigan job type: Contract salary: $40 - 50 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Provide system support and administration for SalesforceAssist in developing and driving best practices around data management and data governance.Build, maintain, and troubleshoot reports and dashboards for end-users within Salesforce.Work with our other Salesforce SME's with supporting and maintaining our other Salesforce instances. Work with our Data Analyst to build, maintain, and troubleshoot Power BI reports and dashboards for end-users.Research vendors and participate in the 'vendor-due-diligence' process for all potential new solutions. (E.g., cost comparison, usability, functionality, security compliance)Serve as a point of contact for internal staff, community partners, and vendors who have questions or need information related to data sharing, applications, data collection, and IT procedures.Train and support end-users on new and current business applications. Develop and maintain user guides to assist new and existing end-users with learning new and legacy applications.Create and maintain support documentation regarding system implementations, upgrades, and processes.Address and respond to inquiries, problems, and requests in a timely and appropriate manner. Help with other IT projects and support activities qualifications: Experience level: ExperiencedEducation: Bachelors skills: Salesforce (5 years of experience is required)Business Systems Analyst (3 years of experience is required)Sharepoint (2 years of experience is preferred) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.