call center representative salaries in charlotte, north carolina

Are you ready to make an impact and build lasting connections in the financial services industry? As a Client Relationship Associate, you’ll be at the heart of meaningful client interactions, providing essential guidance and support. You'll join a collaborative and mission-driven environment where integrity, growth, and client success are key. If you’re passionate about delivering exceptional service, this role is for you!IMPORTANT: This is a HYBRID role, combining work from home and office presence. You MUST live within 25 miles of our Charlotte, NC office.   Work From Home on Mondays and Fridays, Tuesday thru Thursday in office.  If interested, APPLY TODAY!salary: $22.99 - $23 per hourshift: Firstwork hours: 8 AM - 7 PMeducation: AssociateResponsibilities Take inbound calls, responding to client requests, resolving general account issues and providing digital assistance Provide exceptional client service through interpersonal and client relationship management (CRM) skills Serve as the initial point of contact for clients; following standardized procedures to meet client needs Document client and team feedback in support of service improvement efforts within the business Use consultative approach to position products and services to clients This job is for you if you: Have a passion for helping others and being able to demonstrate patience, care, professionalism, and dedication to servicing client’s needs Have strong verbal/written communication skills to relay complex information that can easily be understood Are self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics Want to be part of a team that’s motivated by helping others and serving the best interests of our clients Like to work in a professional environment that stresses respect and teamwork What you'll have: High School Diploma, Associate or Bachelor preferred 2+ year customer service/insurance related experience Wired Internet - requires an internet speed test that meets 1Gbps download speed (1000mbps) and at least 30 Mbps upload speed Great Problem Resolution and Time Management skills Tech-Savvy SkillsProblem SolvingCommunicationCall Center SupportCall CenterCustomer Relationship ManagementCustomer ServiceCustomer supportFinancial ServicesClient ServiceTelephone EtiquetteMulti-taskingTime Management401KQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: Well established and reputable manufactuing company located in the Charlotte, NC area is looking for a Sr Production Planner. This is not a remote or hybrid opportunity. This position comes with a very competitive salary commensurate with experience ranging from $85k to $95k and relocation assistance is also available. The ideal candidate will possess the following experience: complex manufacturing and BOM's, advanced Excel skills, savvy proficiency with MRP/ERP/SAP and possess demand planning experience. All candidates must be legally authorized to work in the U.S.   location: Charlotte, North Carolina job type: Permanent salary: $85,000 - 95,000 per year work hours: 8am to 4pm education: Associates   responsibilities: -Plan and schedule workflow for each department and operation to maintain/improve established manufacturing sequences and lead times utilizing the Plant Master Production Schedule (MPS). -Release manufacturing work orders and assign to the production floor. -Coordinate/expedite manufacturing builds to ensure production schedules are achieved, as well as ensuring timely shipment to customer. -Partners with the Plant Manager, Value Stream Leaders, Procurement, and Sales to ensure seamless production to meet customer needs. -Monitors the production plan daily to ensure it fully supports the MPS and continually meets customer service goals, inventory levels, production efficiency and capacity objectives. -Runs daily production reports to review open sales orders, monitors backlog, identifies shortages and/or production issues. Interacts with the procurement team to expedite purchased goods. -Acts as the primary contact with the appropriate Customer Service Representatives (CSR) for matters regarding production status, schedule changes, and shipping information. May adjust schedule in response to customer feedback/requirements, product availability and manufacturing capacity. -Prepares reports for analysis on inventory, on time shipments, performance to schedules and updates inventory levels based on current data and KPI requirements. -Supports the launch of new items (trial scheduling, inventory control, sample order management, etc.). -Review production schedules to maintain machine loading to prevent machine down time. -Establish sequential dates to departments according to job order priorities. -Compile and maintain manual or computerized records such as in process reports, status and location of materials. -Coordinate with receiving supervisor to ensure parts are picked and ready to machine when needed. -Coordinate with tool setters to make sure tooling is prepared when needed. -Establish daily priorities by machining center. -Complete understanding of BIS, including route sheets. -Expedite operations that delay schedules and alters schedules to meet unforeseen conditions. Knowledge, Skills, Competencies, and Abilities -Demonstrated knowledge and ability to execute across various MRP/ERP systems. -Demonstrated ability in using Lean manufacturing tools and processes to drive continuous improvement across complex organizations. -Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required. Extended knowledge and experience in ERP systems. -Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers. -Demonstrates a willingness to accept change and new approaches, including additional responsibilities. -Proven ability to lead by influence. -Project management and multitasking skills along with the ability to navigate conflicting priorities. Required Qualifications -Associates Degree from two-year college or technical school. -5+ years related experience and/or combination of education and experience. -Machinery knowledge preferred. #LI-DW1   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Associates  skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: Well established and reputable manufactuing company located in the Monroe, NC area is looking for a Sr Production Planner. This is not a remote or hybrid opportunity. This position comes with a very competitive salary commensurate with experience ranging from $85k to $95k and relocation assistance is also available. The ideal candidate will possess the following experience: complex manufacturing and BOM's, advanced Excel skills, savvy proficiency with MRP/ERP/SAP and possess demand planning experience. All candidates must be legally authorized to work in the U.S.   location: Monroe, North Carolina job type: Permanent salary: $85,000 - 95,000 per year work hours: 8am to 4pm education: Associates   responsibilities: -Plan and schedule workflow for each department and operation to maintain/improve established manufacturing sequences and lead times utilizing the Plant Master Production Schedule (MPS). -Release manufacturing work orders and assign to the production floor. -Coordinate/expedite manufacturing builds to ensure production schedules are achieved, as well as ensuring timely shipment to customer. -Partners with the Plant Manager, Value Stream Leaders, Procurement, and Sales to ensure seamless production to meet customer needs. -Monitors the production plan daily to ensure it fully supports the MPS and continually meets customer service goals, inventory levels, production efficiency and capacity objectives. -Runs daily production reports to review open sales orders, monitors backlog, identifies shortages and/or production issues. Interacts with the procurement team to expedite purchased goods. -Acts as the primary contact with the appropriate Customer Service Representatives (CSR) for matters regarding production status, schedule changes, and shipping information. May adjust schedule in response to customer feedback/requirements, product availability and manufacturing capacity. -Prepares reports for analysis on inventory, on time shipments, performance to schedules and updates inventory levels based on current data and KPI requirements. -Supports the launch of new items (trial scheduling, inventory control, sample order management, etc.). -Review production schedules to maintain machine loading to prevent machine down time. -Establish sequential dates to departments according to job order priorities. -Compile and maintain manual or computerized records such as in process reports, status and location of materials. -Coordinate with receiving supervisor to ensure parts are picked and ready to machine when needed. -Coordinate with tool setters to make sure tooling is prepared when needed. -Establish daily priorities by machining center. -Complete understanding of BIS, including route sheets. -Expedite operations that delay schedules and alters schedules to meet unforeseen conditions. Knowledge, Skills, Competencies, and Abilities -Demonstrated knowledge and ability to execute across various MRP/ERP systems. -Demonstrated ability in using Lean manufacturing tools and processes to drive continuous improvement across complex organizations. -Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required. Extended knowledge and experience in ERP systems. -Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers. -Demonstrates a willingness to accept change and new approaches, including additional responsibilities. -Proven ability to lead by influence. -Project management and multitasking skills along with the ability to navigate conflicting priorities. Required Qualifications -Associates Degree from two-year college or technical school. -5+ years related experience and/or combination of education and experience. -Machinery knowledge preferred. #LI-DW1   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Associates  skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.