call center representative salaries in charlotte, north carolina

Randstad is seeking Customer Service Representative in Charlotte, NC.The Security Response Center role involves handling security incidents, alarms, and emergency queues, while providing remote troubleshooting and system manipulation. Key responsibilities include answering calls, creating work orders, and assisting vendors on-site. good customer service, attention to detail, and multitasking skills are essential for success in this position. Position: Customer Service Representative  Location: Charlotte, NC 28262  Pay: $18/hr  Shift Days/Hours:  Some weekend work may be requested.  Monday-Friday 3:00pm-11:30pm Local Timesalary: $17 - $18 per hourshift: Firstwork hours: 3 PM - 11:30 PMeducation: No Degree RequiredResponsibilities Security Response Center will handle the initial intake team for security issues - alarm, incident and emergency queue. Will write up incident report/synopsis then escalate to the appropriate contact depending on level of severity. Will follow up with initial caller if necessary This person will assist Security Response Center team members with processing emergency alarm and call processing They will perform system manipulation, placing site in a mode so alarms don't get triggered This person will answer the calls when vendors get on site and leave site Remote troubleshooting Will be engaged in alarm queue or call queue at all times Maintain email inbox and respond where needed Create work orders SkillsCustomer Serviceremote trouble shootingattention to detailQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: Well established and reputable manufactuing company located in the Charlotte, NC area is looking for a Sr Production Planner. This is not a remote or hybrid opportunity. This position comes with a very competitive salary commensurate with experience ranging from $85k to $95k and relocation assistance is also available. The ideal candidate will possess the following experience: complex manufacturing and BOM's, advanced Excel skills, savvy proficiency with MRP/ERP/SAP and possess demand planning experience. All candidates must be legally authorized to work in the U.S.   location: Charlotte, North Carolina job type: Permanent salary: $85,000 - 95,000 per year work hours: 8am to 4pm education: Associates   responsibilities: -Plan and schedule workflow for each department and operation to maintain/improve established manufacturing sequences and lead times utilizing the Plant Master Production Schedule (MPS). -Release manufacturing work orders and assign to the production floor. -Coordinate/expedite manufacturing builds to ensure production schedules are achieved, as well as ensuring timely shipment to customer. -Partners with the Plant Manager, Value Stream Leaders, Procurement, and Sales to ensure seamless production to meet customer needs. -Monitors the production plan daily to ensure it fully supports the MPS and continually meets customer service goals, inventory levels, production efficiency and capacity objectives. -Runs daily production reports to review open sales orders, monitors backlog, identifies shortages and/or production issues. Interacts with the procurement team to expedite purchased goods. -Acts as the primary contact with the appropriate Customer Service Representatives (CSR) for matters regarding production status, schedule changes, and shipping information. May adjust schedule in response to customer feedback/requirements, product availability and manufacturing capacity. -Prepares reports for analysis on inventory, on time shipments, performance to schedules and updates inventory levels based on current data and KPI requirements. -Supports the launch of new items (trial scheduling, inventory control, sample order management, etc.). -Review production schedules to maintain machine loading to prevent machine down time. -Establish sequential dates to departments according to job order priorities. -Compile and maintain manual or computerized records such as in process reports, status and location of materials. -Coordinate with receiving supervisor to ensure parts are picked and ready to machine when needed. -Coordinate with tool setters to make sure tooling is prepared when needed. -Establish daily priorities by machining center. -Complete understanding of BIS, including route sheets. -Expedite operations that delay schedules and alters schedules to meet unforeseen conditions. Knowledge, Skills, Competencies, and Abilities -Demonstrated knowledge and ability to execute across various MRP/ERP systems. -Demonstrated ability in using Lean manufacturing tools and processes to drive continuous improvement across complex organizations. -Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required. Extended knowledge and experience in ERP systems. -Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers. -Demonstrates a willingness to accept change and new approaches, including additional responsibilities. -Proven ability to lead by influence. -Project management and multitasking skills along with the ability to navigate conflicting priorities. Required Qualifications -Associates Degree from two-year college or technical school. -5+ years related experience and/or combination of education and experience. -Machinery knowledge preferred. #LI-DW1   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Associates  skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: Well established and reputable manufactuing company located in the Monroe, NC area is looking for a Sr Production Planner. This is not a remote or hybrid opportunity. This position comes with a very competitive salary commensurate with experience ranging from $85k to $95k and relocation assistance is also available. The ideal candidate will possess the following experience: complex manufacturing and BOM's, advanced Excel skills, savvy proficiency with MRP/ERP/SAP and possess demand planning experience. All candidates must be legally authorized to work in the U.S.   location: Monroe, North Carolina job type: Permanent salary: $85,000 - 95,000 per year work hours: 8am to 4pm education: Associates   responsibilities: -Plan and schedule workflow for each department and operation to maintain/improve established manufacturing sequences and lead times utilizing the Plant Master Production Schedule (MPS). -Release manufacturing work orders and assign to the production floor. -Coordinate/expedite manufacturing builds to ensure production schedules are achieved, as well as ensuring timely shipment to customer. -Partners with the Plant Manager, Value Stream Leaders, Procurement, and Sales to ensure seamless production to meet customer needs. -Monitors the production plan daily to ensure it fully supports the MPS and continually meets customer service goals, inventory levels, production efficiency and capacity objectives. -Runs daily production reports to review open sales orders, monitors backlog, identifies shortages and/or production issues. Interacts with the procurement team to expedite purchased goods. -Acts as the primary contact with the appropriate Customer Service Representatives (CSR) for matters regarding production status, schedule changes, and shipping information. May adjust schedule in response to customer feedback/requirements, product availability and manufacturing capacity. -Prepares reports for analysis on inventory, on time shipments, performance to schedules and updates inventory levels based on current data and KPI requirements. -Supports the launch of new items (trial scheduling, inventory control, sample order management, etc.). -Review production schedules to maintain machine loading to prevent machine down time. -Establish sequential dates to departments according to job order priorities. -Compile and maintain manual or computerized records such as in process reports, status and location of materials. -Coordinate with receiving supervisor to ensure parts are picked and ready to machine when needed. -Coordinate with tool setters to make sure tooling is prepared when needed. -Establish daily priorities by machining center. -Complete understanding of BIS, including route sheets. -Expedite operations that delay schedules and alters schedules to meet unforeseen conditions. Knowledge, Skills, Competencies, and Abilities -Demonstrated knowledge and ability to execute across various MRP/ERP systems. -Demonstrated ability in using Lean manufacturing tools and processes to drive continuous improvement across complex organizations. -Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required. Extended knowledge and experience in ERP systems. -Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers. -Demonstrates a willingness to accept change and new approaches, including additional responsibilities. -Proven ability to lead by influence. -Project management and multitasking skills along with the ability to navigate conflicting priorities. Required Qualifications -Associates Degree from two-year college or technical school. -5+ years related experience and/or combination of education and experience. -Machinery knowledge preferred. #LI-DW1   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Associates  skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.