call center representative salaries in chicago, illinois

Are you a PROBLEM-SOLVER? A PEOPLE PERSON? A POSITIVITY SPREADER? Then we want YOU! What You’ll Do: Answer customer questions with a smile. ️ Solve problems and make things right. Keep records organized like a pro. Suggest awesome products or services. Help create 5-star customer experiences! What You Bring: ✅ Great communication skills ️. ✅ A knack for staying cool under pressure . ✅ Team spirit and a love for helping others . Perks of the Job: ✨ Fun and supportive team vibes . ✨ Growth opportunities . ✨ Recognition for your hard work . Our Client is looking for their next team member to help them support their top tier clients and continue thier success together !  Apply now and be the friendly voice everyone loves to hear! salary: $45,000 - $55,000 per yearshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilities Responding to Inquiries: Answering customer questions via phone, email, & chat Handling Complaints: Listening to customer concerns and resolving issues effectively & Escalating Concerns -referring complex issues to supervisors or specialized teams Order Processing: Entering, updating, and tracking customer orders Product Recommendations: Suggesting items or services based on customer needs Adhering to Policies: Complying with company guidelines, procedures, and service standards SkillsCustomer ServiceTyping SkillsEmpathyTelephone EtiquetteActive ListeningBasic Software SkillsCUSTOMER ORDERS/SALESCustomer RelationsClient ServiceBasic Computer SkillsFollow-upInterpersonal SensitivityAdapting to ChangeCustomer supportQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: Great CONTRACT-TO-HIRE opportunity to get your foot in the door with a global medical device company. Our client is located in Deer Park, IL and all consutlants and employees are required to be onsite 5 days a week. This opportunity offers tremendous upward career mobility since our client has a global presence and part of an even larger conglomerate of other global companies. This is a highly visible role as you will have daily interaction with leadership.   location: Deer Park, Illinois job type: Contract salary: $24.00 - 27.98 per hour work hours: 8am to 5pm education: Associates   responsibilities: This role will start on the SAP customer service team. Then the intent is to move the detail and organized consutlant to the equipment team to work on larger multi-million dollar orders. Must enjoy working in a fast paced environment, have strong attention to detail and have both excellent verbal and written communication skills. This is a highly visible position since our consultant will be participating in daily leadership calls with various internal teams and twice a week will have calls with the Director of Finance. Our client is a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Their mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of their corporate culture. They produce reliable diagnostic offerings to help improve workflow efficiency and diagnostic confidence. Their associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Our client is proud to work alongside a community of six fellow Diagnostics Companies in global corporate partnership. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The Customer Service Representative is responsible providing customer support, handling incoming orders, verifying customer purchase order accuracy, confirming purchase orders with customers, resolve discrepancies, and providing technical support. This is a contract to hire opportunity. This position is part of their Customer Support with the intent to then move to the equipment team. You will be a part of the Customer Support team and report to the Manager Customer Service. If you thrive in a multifunctional, fast paced, supporting role and want to work to build a world-class customer support organization-read on. In this role, you will have the opportunity to: Process daily orders received through multiple channels (phone, email, fax, EDI)Professionally handle incoming requests through multiple channels (phone, email, fax,) from external and internal customers and ensure that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution according to current processes.Responsible for daily management which includes reviewing the status of all open orders, return goods authorization (RGA's) and insuring timely resolution. Working all reports including GIT, blocked and incomplete order tracking to ensure deliveries are not delayed to the customer.Participate on daily internal calls with leadership from various internal teamsHigh visibility as consutlant will be working on multi-million dollar orders Will also participate on calls with the Director of Finance The essential requirements of the job include: SAP software experienceProven track record of using Microsoft Office (Excel, Word, PowerPoint, Outlook) EXCELLENT WRITTEN and VERBAL communication skills It would be a plus if you also possess previous experience in: Associates Degree preferredMinimum 2 years of Customer Service/Order Entry experience preferred   qualifications: Experience level: ExperiencedMinimum 4 years of experienceEducation: Associates  skills: SAPCRMWindowsSalesforce Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

Outbound Business Development Representative (1 year of Sales Development Representative experience is mandatory)Location: Chicago Our client is a leading innovator in API management, empowering businesses to become API-first and unlock new possibilities. Their technology connects the world's largest companies, enabling seamless interactions that drive growth and innovation. They're looking for a number of passionate and driven Business Development Representatives (BDR) to join their team in the heart of Chicago's River North neighborhood. For this role, you will need 12 months of Sales Development experience to qualify. As a BDR, you'll be the first point of contact for potential customers, playing a crucial role in driving company growth. This outbound-focused position involves identifying and qualifying leads from various marketing channels, including events, webinars, and demo requests, and proactively sourcing new leads. You'll be responsible for scheduling meetings with qualified prospects, setting the stage for our Account Executives to deliver tailored solutions. Successful candidates will be in office four days a week during their onboarding period, moving to 3 days a week following that. Initially you’ll start as an inbound BDR, with a clear pathway - managing a territory, promotion to Account Executive, and continued, structured progression beyond that step. The package:$66.5k basic salary, with commission taking your total earnings up to $95kExtensive onboarding and structured training as part of a three month ramp, with personalized career coaching and development beyond this initial periodComprehensive medical, dental, and vision insuranceGreat track for progression with a structured development programFun, competitive culture that rewards success401kUnlimited PTOAwesome office spaceExcellent room for growth and development - Account Executive (AE) the natural next step, with potential to move into Customer Success, Product Marketing and more as the company continues to scale The Role: Qualify and manage leads generated from marketing activities. This involves nurturing them through the sales funnel, ensuring they are effectively moved along the sales process.Manage your own territory and actively engage in outbound prospecting to identify and cultivate new leads.Engage with potential customers to understand their needs and challenges, and how Kong's solutions can provide a beneficial solution.Conduct thorough needs assessments to ensure that Kong's solutions are a good fit for the customer's specific requirements.Work closely with Account Executives to ensure seamless handoffs and effective sales strategies. This includes keeping them informed about lead progress, sharing insights, and coordinating efforts to close deals. The Requirements: A full 4 year Bachelor’s degree1 year of SDR experience is mandatoryNatural curiosity, strong communication skills, an easiness and persuasiveness when engaging with prospectsAdaptable, enthusiastic and an excellent work ethicCompetitive, you’ll enjoy working to clearly defined targets Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Pareto - A Randstad company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact applicant @ paretolaw.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.Applications accepted on an ongoing basis until filled.