call center supervisor

Pay: $17 Location: In Office- Boca Raton Hours: Mon-Fri 9-6, Can go up until 8pm and involve weekends during open enrollment period Job Title: Telemarketer/Outbound CSR/ bilingual English/Haitian Creole or English/Spanish Pay: $17/hr Hours: 9a-6p with the flexibility to work weekends and up to 8pm Start Date: ASAP (Start Time would be 10am for the first day)  salary: $15 - $17 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: High SchoolResponsibilities● Ability to actively pursue new client prospects through telemarketing. ● Ability to support the proper documentation for existing and prospective clients. ● Handle pre- and post-enrollment documentation. ● Call members in a delinquent status. ● Teach members how to register on a website. ● Inform members of the BYS program ● Enter leads into spreadsheets. ● Utilize the company’s CRM and lead distribution system accurately. SkillsOutbound Calls (1 year of experience is preferred)Call CenterTelephone EtiquetteFollow-upCRMCall Center SupportEmpathyActive ListeningTyping SkillsSpanish or Haitian/Creole (3 years of experience is required)QualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad is currently hiring and looking to fill multiple Call Center Representative positions in Rockville, MD 20850. Please review the job details below: Duration:   This is a temp to hire opportunity. Start Date: January 6th, 2025 Location: Rockville, MD 20850 Pay: $20.00-$23.00/hr. based on experience. Hours: Flexibility to work an 8 hour shift between 8:00AM-6:00PM Monday-Friday  salary: $20 - $23 per hourshift: Firstwork hours: 8 AM - 6 PMeducation: High SchoolResponsibilities To obtain and maintain a working knowledge of the basic plan provisions and multiple benefit schedules, as well as a clear understanding of the eligibility systems claim system, and the Reciprocity system (ERTS). Respond timely and accurately to phone calls, e-mail, walk in participants, and correspondence by answering questions; explaining claim payments and claim denials; quote self-payment amounts; verify eligibility and/or benefits; research eligibility or claim issues; update eligibility with outside vendors. Document all phone calls in the Customer Service module. Perform various clerical duties (i.e., enter enrollment forms; process working spouse forms, process special fund claims; process disability claims, etc.). Navigate and provide accurate information regarding FMCP website. Monitor incoming calls and calls waiting via call management system. Pick up and handle messages from nightline. Work on special projects as requested by Management. Qualifications: 1+ years of call center experience in a medical billing or medical insurance call center environment or 1+ years of processing medical claims Bachelor’s degree or equivalent experience required Previous TPA or major insurance carrier experience strongly preferred, but not required Proficiency in MS Office is required SkillsCall Center SupportCall CenterActive ListeningTelephone EtiquetteTyping SkillsBasic Computer SkillsIndustry RepresentativePatient SchedulingPatient Care CoordinationMedical BillingMedical TerminologyBasic Medical TerminologyMedical Billing - DenialsMedical Billing - UnderpaymentsMedical Malpractive LitigationMedicare ComplianceMicrosoft OfficeReceiving Incoming CallsClaims ProcessingData CollectionQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Join our dynamic team in North Phoenix as a Credit Card Call Center Representative! This role offers an excellent opportunity for growth with potential for permanent placement. If you have communication skills and a passion for customer service, we’d love to hear from you. Position is 100% onsite in North Phoenix. 3rdShift: Sunday - Saturday 5:30pm - 4:00am 1 weekend day off 1 weekday off (tues, wed, or thurs) 8 hour shift (First 7 Weeks) Training Schedule: Monday-Friday, 8:30 am to 5:00 pm (No time off approved during training; will count as an occurrence.) Reasons to Work with Randstad: Weekly Pay: Enjoy the convenience of regular weekly paychecks. Personalized Support: Benefit from a dedicated recruiter who will assist you through every step, from initial screening and interviewing to onboarding and while you’re on assignment. Direct Connections: Skip the line with our direct relationships with clients, ensuring your resume gets in front of hiring managers. Comprehensive Benefits: Access health, dental, and vision insurance to support your well-being. Path to Permanency: Explore opportunities to transition to a permanent role with leading companies. Join Randstad for a supportive and rewarding employment experience!salary: $19.99 - $20 per hourshift: Thirdwork hours: 5:30 PM - 4 AMeducation: High SchoolResponsibilitiesPost-Training Schedule (Overnight): Sunday - Saturday, 5:30pm - 4:00am Days Off: One Weekend (Saturday or Sunday) & One Weekday (Tues, Wed, or Thurs) 8 Hour Shift Position Details: Pay: $20/hr Training Schedule: Monday-Friday, 1:00 pm - 10:00 pm (7 Weeks) Location: Phoenix, AZ 85027 (North Phoenix) - 100% ONSITE Duration: Temp-to-Hire and Contract Opportunities Job Description: Review and manage customers' credit card profiles, payments, and accounts Assist customers in understanding their balances Handle 75-100 calls daily, with higher volume during early morning shifts Transfer escalated calls as necessary Ensure smooth warm transfers between departments.  Performance metrics include average handle time, QA scores, and weekly performance reviews with managers Apply now to become a key player in our team and start your path toward a rewarding career!The essential functions of this role include:working weekendsSkillsCall CenterCall Center SupportCustomer RelationsCustomer ServiceCustomer supportInboundCredit & CollectionsCreditCredit CollectionsMortgage Credit/CollectionsBank DepositsBank RelationsBanking RelationshipsCSRCashiertellerBaristaFourth ShiftThird ShiftQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.