call center supervisor salaries in tampa, florida

We are currently hiring for a Customer Care Coordinator at our client remote out of Tampa! This is a remote role but must be available for onsite if needed or loses power/internet.  Position is heavy outbound calling following up with doctor's offices and verifying patient information. Must have previous call center and healthcare background. Pediatric experience preferred. Hours: M-F, 8AM-5PM Pay Rate: $25/hr Please send your resume for consideration! salary: $24.99 - $25 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesCoordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service May support performing service assessments/screenings for members and documenting the member’s care needs Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager  SkillsMulti-taskingBenefits AdministrationProblem SolvingGoogle for Business SuiteCall CenterQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

In partnership with our client, Randstad is hiring for Benefits Representatives in Tampa, FL Candidates must be located in Tampa, FL but will be able to work from home in this role.   Location: Tampa, FL Rate: $16.59 per hour Schedule: Must be flexible between 7:45 a.m. to 7:00 p.m.  If you are interested in learning more about this opportunity, please apply online for consideration!salary: $16 - $16.59 per hourshift: Firstwork hours: 7 AM - 7 PMeducation: High SchoolResponsibilities Answering inbound calls from customers regarding benefits Authenticate callers, troubleshoot issues and answer questions related to plans Provide basic information to help customers understand what is available and included in benefit packages Complete other duties as assigned Chat experience is also welcome SkillsFollow-upActive ListeningEmpathyBasic Software SkillsTyping SkillsCustomer ServiceAdapting to ChangeClient ServiceCall Center SupportIndustry RepresentativeQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Job Title: bilingual Customer Service Representative Location: Tampa, FL Salary: $18/hr Job Type: Full-Time Schedule: Monday – Friday (Overtime required during hurricanes)Requirements: Must be bilingual (English & Spanish preferred) Excellent spoken and written grammar 100% attendance required for the first 30 days Must have a current cell phone for OKTA connectivity Responsibilities: Provide outstanding customer service to policyholders and agents via phone, email, and fax Maintain professionalism and collaborate effectively in a team environment Meet quality and performance standards consistently Ensure First Call Resolution (FCR) by providing accurate and clear information Handle customer requests such as mortgage changes and demographic updates Identify and recommend ways to improve the customer experience Why Join Us? Competitive pay at $18/hr Stable Monday-Friday schedule (except in emergency situations) Opportunity to make a real impact in a fast-paced, customer-focused environment Be part of a dynamic and supportive team Apply Now! Don’t miss out on this exciting opportunity—apply today and start making a difference!salary: $17 - $18 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Provide outstanding customer service to policyholders and agents via phone, email, and fax Maintain professionalism and collaborate effectively in a team environment Meet quality and performance standards consistently Ensure First Call Resolution (FCR) by providing accurate and clear information Handle customer requests such as mortgage changes and demographic updates Identify and recommend ways to improve the customer experience SkillsSpanish (3 years of experience is required)Active ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityERPCRMTyping SkillsBasic Software SkillsBasic Computer SkillsCall Center SupportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.