A Logistics Company in Jericho, NY is hiring an experienced Customer Support/Data Entry professional to fill a temporary opening on their team. This position is expected to be a 3 to 6 month temporary role, however, they are looking to bring the right person on permanently if the opportunity presents itself. The role is responsible for maintaining the company's high-quality customer experience by supporting vendors in the Direct Ship Vendor program. This includes being the primary point of contact for all aspects related to pickup, customs clearance, delivery, billing, track/trace, accounts receivable, IT, reporting, and operations for assigned customers/vendors. The position involves managing the Vendor Onboarding Process, ensuring deadlines are met by other departments, and meeting SLAs and expectations of program partners and merchants. Additionally, the role requires collaboration with various SMEs and merchants to resolve issues.If you are interested and qualified, please apply today or send your resume to jenn.eng@randstadusa.com for immediate consideration! salary: $25 - $30 per hourshift: Firstwork hours: 8:30 AM - 5 PMeducation: BachelorsResponsibilities Manage the onboarding process, ensuring deadlines are met and expectations are fulfilled.Work in TMS and multiple Excel workbooks to update tracker sheets with tasks required for pickup and delivery, obtain information from vendors, create entries in Beacon, and generate BOLs.Handle day-to-day customer and vendor inquiries, resolve issues, and build relationships.Review shipment boardsCollaborate to create manuals, policies, and training materials for the program.Assist new customers/vendors with setup, training, and proactive shipment tracking.Participate in bi-weekly meetings to review projects and provide updates.Collaborate to create manuals, policies, and training materials for the program. Skills Entering Data10-KeyInternetOrder ProcessingData EntryTyping SkillsTime ManagementBasic Computer SkillsCustomer supportFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityERPAdapting to ChangeCRMOffice SupportSales SupportTechnical SupportBasic Software SkillsData CollectionReportingWritten CommunicationVerbal CommunicationVendor RelationsVendor Management Qualifications Years of experience: 5 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.