director of internal audit salaries in los angeles, california

job summary: Hybrid 2-3 day in El Segundo Office Our Client is currently seeking an Operations Support Associate. This is a unique opportunity to join our team to provide technical support, troubleshooting, and world-class customer service to our field sales reps. What you will do: Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients. Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT. Provide ongoing service focused support for all aspects of their web portals, identify trends, and report trouble tickets to tier 3 support. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform.  location: EL SEGUNDO, California job type: Contract salary: $20 - 24 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Responsibilities: - Provide support to our advisors and end-clients with the navigation and use of various systems associated with the Broker/Dealer - Troubleshoot and resolve product or service problems; determining the cause and explaining the best solution to resolve the issue - Resolve less complex problems immediately and direct complex inquiries to the IT Support team and/or vendor for resolution - Utilize the CRM (Client Relationship Management) tool to record calls and status of all requests - Provide follow-up to ensure full customer satisfaction - Escalate requests to or consult with senior staff when solution is unclear - Report problems with procedures and make suggestions for improvement - Participate in special projects that enhance the overall advisor and client experience - Provide support to our clients in all aspects of the Client and Advisor Portals - Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule - Provide training support on department process and system navigation Required Skills: - Demonstrated technical acumen - Understanding of MS Exchange and MS Office 365 - Excellent typing skills - Understands how to interact with and navigate web-based applications - strong orientation toward service - Patience when working with callers that are less technically proficient - strong organizational skills - Excellent interpersonal communication skills. - Flexible and adaptable to change in a fast-paced environment - Courteous and empathetic to customer concerns - Able to work well independently and within a team environment. - Ability to handle challenging calls with poise, patience and positive demeanor What you should to have: Minimum Education Required - High School Diploma - 3+ years of technology-based call center experience - 3+ years of overall PC tech experience - 3+ years of experience w/ Windows - Previous customer service background and experience a plus   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: Bachelors  skills: Helpdesk (1 year of experience is required)servicenow (1 year of experience is preferred)Salesforce (1 year of experience is preferred) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

job summary: Hybrid 2-3 day in El Segundo Office Our Client is currently seeking an Operations Support Associate. This is a unique opportunity to join our team to provide technical support, troubleshooting, and world-class customer service to our field sales reps. What you will do: Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients. Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT. Provide ongoing service focused support for all aspects of their web portals, identify trends, and report trouble tickets to tier 3 support. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform.  location: EL SEGUNDO, California job type: Contract salary: $20 - 24 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Responsibilities: - Provide support to our advisors and end-clients with the navigation and use of various systems associated with the Broker/Dealer - Troubleshoot and resolve product or service problems; determining the cause and explaining the best solution to resolve the issue - Resolve less complex problems immediately and direct complex inquiries to the IT Support team and/or vendor for resolution - Utilize the CRM (Client Relationship Management) tool to record calls and status of all requests - Provide follow-up to ensure full customer satisfaction - Escalate requests to or consult with senior staff when solution is unclear - Report problems with procedures and make suggestions for improvement - Participate in special projects that enhance the overall advisor and client experience - Provide support to our clients in all aspects of the Client and Advisor Portals - Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule - Provide training support on department process and system navigation Required Skills: - Demonstrated technical acumen - Understanding of MS Exchange and MS Office 365 - Excellent typing skills - Understands how to interact with and navigate web-based applications - strong orientation toward service - Patience when working with callers that are less technically proficient - strong organizational skills - Excellent interpersonal communication skills. - Flexible and adaptable to change in a fast-paced environment - Courteous and empathetic to customer concerns - Able to work well independently and within a team environment. - Ability to handle challenging calls with poise, patience and positive demeanor What you should to have: Minimum Education Required - High School Diploma - 3+ years of technology-based call center experience - 3+ years of overall PC tech experience - 3+ years of experience w/ Windows - Previous customer service background and experience a plus   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: Bachelors  skills: Helpdesk (1 year of experience is required)servicenow (1 year of experience is preferred)Salesforce (1 year of experience is preferred) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

job summary: W2 ONLY. NO C2C/TPV Location: San Pedro, CA (Fully Onsite) We are seeking a highly skilled Senior Network Engineer to support our client's industrial network infrastructure in San Pedro, CA. The ideal candidate will have extensive experience managing wireless and wired network equipment, as well as a excellant understanding of industry standards and best practices. This role requires proficiency in producing effective process and procedure documentation.  location: San Pedro, California job type: Contract salary: $89 - 90 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Key Responsibilities: Oversee IT service delivery for the entire network.Act as the primary point of contact with contractors' experts to standardize local hardware platforms, ensuring alignment with global standards.Drive cyber security compliance and excellence in line with regional strategies.Ensure robust business continuity, redundancy, high availability processes, and disaster recovery plans.Work actively to achieve agreed Service Level Agreements (SLAs).Build and enhance IT service management and IT network infrastructure expertise within the local IT team.Communicate effectively within the IT team to align priorities and reach agreements on conflicting objectives.Coordinate infrastructure upgrades and patching agendas to ensure minimal operational disruption, following proper change control processes.Maintain standard 24x7 network and automation monitoring services.Create and maintain network flow diagrams for all business applications in compliance with industry standards.Follow technology innovations in the network and virtualization domain, advising on their applicability.Support the Data Center Core network infrastructure management to ensure a high-availability environment meeting automation demands.Implement the latest Data Center management techniques as part of the modernization agenda.Interface with the automation team to provide guidance on hardware fixes configured from the terminal infrastructure landscape.Contribute actively to troubleshooting major incidents to restore business operations promptly.Support root cause analysis for major incidents impacting terminal operations and ensure deployment of identified countermeasures. Required Qualifications: Experience: Minimum five (5) years managing and implementing complex network platforms; experience with large-scale networks preferred. Minimum five (5) years of project handling/coordination and process documentation.Skills: Deep knowledge of Cisco hardware, implementation, and support.CCNA certification is a must; CCIE preferred.Familiarity with platforms, networking, and protocols (TCP/IP, Profibus, ProfiNET, ASI, CAN-Bus).Extensive understanding of wireless connectivity and LTE environments.Basic familiarity with Linux.ITIL V4 Certification is recommended.Knowledge of Continuous Improvement/LEAN/Six Sigma.strong collaboration skills with stakeholders, empathy, cultural understanding, and communication skills.Leadership abilities to meet objectives, high-quality work under pressure, analytical thinking, creative problem-solving, organization, punctuality, persistence, and internal client service skills.Management experience in leading infrastructure teams and vendors.Advanced data analysis skills and a good understanding of the terminal operating model.Credibility with terminal leadership teams.Experience with Agile principles and methods.Experience applying WOW (Lean) standards and tooling.Working experience managing demands and problem-solving. Desired Skills & Experience: CCIE certification.ITIL Foundation certification.University or higher vocational degree and certification in Network Engineering, Computer Science, or a related discipline. #LI-JS5   qualifications: Experience level: ExperiencedMinimum 8 years of experienceEducation: Bachelors  skills: Cisco (6 years of experience is preferred)Agile Methodology (6 years of experience is preferred)Network SecurityNetwork Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.