job summary: Our client is searching for an IT Director of Client Services. This is an immediate Contract-to-Hire and a great opportunity to get your foot in the door with a global, Fortune 500 company located in Midtown NYC. This IT Director will be reporting directly to the CIO and will be required to be onsite. If interested, please read on.... location: New York, New York job type: Contract salary: $90 - 100 per hour work hours: 9am to 5pm education: Bachelors responsibilities: Client is looking for a senior IT leader to serve as Infrastructure Lead - Head of US Client Services Function. This role will be responsible for leading IT service delivery, driving transformation, and enhancing employee experience across IT services in the US. Key Responsibilities: Strategic Leadership & Transformation: Define and execute the IT Service Delivery & End-User Experience strategy for the US region. Partner with global IT and business leaders to align IT service models with digital transformation initiatives. Lead service optimization, automation, and AI-driven IT support innovations to improve operational efficiency. Drive ITSM modernization initiatives, implementing self-service models, AI chatbots, and predictive analytics to enhance IT support. Act as a key voice in IT governance, cybersecurity, and compliance frameworks to ensure IT service resilience. Operational Excellence & Service Management: Oversee and standardize IT support operations across multiple functions, including Service Desk, Help Desk, Cloud, and Desktop Support. Drive ITIL-based service management strategies, ensuring optimal SLA performance, proactive problem management, and continuous service improvement. Develop and enforce a robust incident and problem management framework to prevent recurring issues. Ensure enterprise-wide IT service resilience, designing and enforcing business continuity & disaster recovery plans for end-user services. Manage IT vendor relationships, negotiating contracts and optimizing service delivery agreements. People Leadership & Organizational Development: Lead a diverse, high-performing IT service team, fostering a culture of innovation, accountability, and customer-centricity. Develop and mentor IT managers and leaders, ensuring career progression and skills development. Spearhead diversity, equity, and inclusion (DEI) initiatives within IT services, fostering a culture of belonging. Build cross-functional collaboration between IT support teams and business units, HR, and executive leadership. Employee Experience & Engagement Initiatives: Reimagine IT support services by enhancing the overall employee experience and digital workplace transformation. Conduct employee engagement events, IT experience forums, and focus groups to collect feedback and improve IT services. Develop and implement a communication strategy to educate employees on new IT tools, cybersecurity practices, and technology best practices. Partner with HR and business leaders to align IT services with evolving employee needs and workplace culture. Lead the adoption of new collaboration tools (Microsoft Teams, Slack, Zoom, etc.) to improve remote and hybrid work experiences. Stakeholder & Executive Engagement: Serve as a trusted advisor to senior business leaders, ensuring IT support aligns with evolving business priorities. Present IT performance metrics, trends, and improvement strategies to executive leadership and board members. Drive IT change management initiatives to ensure smooth adoption of new technologies and digital transformation. Act as the primary escalation point for executive IT support issues, ensuring VIP services for senior leadership. qualifications: Qualifications & Experience: Proven expertise in enterprise IT service delivery, infrastructure management, and end-user computing. Strong experience in ITIL frameworks, IT service management (ITSM), and enterprise service delivery. Experience leading large, cross-functional IT support teams (100+ employees, multi-location teams preferred). Strategic understanding of Cloud, Desktop Support, Digital Workplace solutions, and automation technologies. Exceptional stakeholder management skills with experience working closely with C-level executives and global IT teams. Strong background in budget management, vendor negotiations, and IT financial planning. Industry experience in consumer goods, retail, beauty, or global enterprise environments preferred. skills: The ideal candidate will be a strategic thinker, people-first leader, and change agent who can drive consistency, efficiency, and innovation across Service Desk, Help Desk, Cloud, and Desktop Support teams. They will also be instrumental in shaping the digital workplace experience, ensuring seamless IT operations, and fostering a customer-centric service culture. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.