help desk representative

job summary: Role Description: The Help Desk Analyst is primarily responsible for providing coverage and support for the customer service desk (including calls, emails, and voicemails). Key Responsibilities: Provides daily helpdesk phone, email, voicemail, and chat support to meet or exceed relevant contractual obligations and Service Level Expectations. Assists with monitoring helpdesk-related ticket Service Level Expectations. Assists with creating and maintaining process documentation and communication templates related to helpdesk activities.Identify issue trends and work with the supervisor to identify and propose process improvements to mitigate or resolve them.Escalates helpdesk tickets as necessary and follows through on each issue to resolve them according to Service Level Expectation timelines. Adheres to helpdesk procedures, including but not limited to quality assurance standards and processes. Possess keen awareness of relevant contractual requirements, deliverables, and Service Level Expectations.As project needs and priorities shift, the above responsibilities may be adjusted or expanded to meet service and contractual compliance needs. Skills: strong written and verbal communication skills. strong organizational skills with an emphasis on attention to detail and problem-solving. Critical thinking skills demonstrated by the ability to gather information, interpret, and draw accurate conclusions about causes and solutions.Proficient in Microsoft Word, Excel, Outlook, and Excel. Minimum Requirements: Minimum 2 years of working in a collaborative team environment.Minimum 2 years of experience with Microsoft Office products (especially Word, Excel, and PowerPoint).Minimum 1 year interacting with customers (ideally in a call center environment).   location: Tallahassee, Florida job type: Contract salary: $18 - 19 per hour work hours: 9am to 5pm education: Bachelors   responsibilities: Key Responsibilities: Provides daily helpdesk phone, email, voicemail, and chat support to meet or exceed relevant contractual obligations and Service Level Expectations. Assists with monitoring helpdesk-related ticket Service Level Expectations. Assists with creating and maintaining process documentation and communication templates related to helpdesk activities.Identify issue trends and work with the supervisor to identify and propose process improvements to mitigate or resolve them.Escalates helpdesk tickets as necessary and follows through on each issue to resolve them according to Service Level Expectation timelines. Adheres to helpdesk procedures, including but not limited to quality assurance standards and processes. Possess keen awareness of relevant contractual requirements, deliverables, and Service Level Expectations.As project needs and priorities shift, the above responsibilities may be adjusted or expanded to meet service and contractual compliance needs. Skills: strong written and verbal communication skills. strong organizational skills with an emphasis on attention to detail and problem-solving. Critical thinking skills demonstrated by the ability to gather information, interpret, and draw accurate conclusions about causes and solutions.Proficient in Microsoft Word, Excel, Outlook, and Excel. Minimum Requirements: Minimum 2 years of working in a collaborative team environment.Minimum 2 years of experience with Microsoft Office products (especially Word, Excel, and PowerPoint).Minimum 1 year interacting with customers (ideally in a call center environment).   qualifications: Experience level: Entry LevelMinimum 2 years of experienceEducation: Bachelors  skills: Helpdesk (1 year of experience is preferred)customer service Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

Are you passionate about customer service? Do you consider yourself tech savvy? Randstad is supporting a leading wealth management firm who is looking to grow their customer service team as they ramp up for tax season. This individual will be supporting clients navigate through their accounts on the computer or the mobile app. The ideal candidate will have skills to help the clients with troubleshooting needs.  If you or anyone in your network could benefit from this opportunity, please consider applying today!   salary: $21 - $22 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities Client support during tax season: Answer inbound calls from clients with questions regarding their IRA accounts such as: When will my tax form be available? Can you help me take out a distribution? Can I have a check mailed to me? Assist clients with processing distributions, Roth conversions, and changes to tax withholding elections Handle 25-35 calls per day, with each call lasting between 5-15 minutes, depending on the complexity of the client’s questions SkillsClient ServiceCustomer ServiceActive ListeningTechnical SupportTroubleshootingQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Are you passionate about customer service? Do you consider yourself tech savvy? Randstad is supporting a leading wealth management firm who is looking to grow their customer service team as they ramp up for tax season. This individual will be supporting clients navigate through their accounts on the computer or the mobile app. The ideal candidate will have skills to help the clients with troubleshooting needs.  If you or anyone in your network could benefit from this opportunity, please consider applying today! salary: $20 - $21 per hourshift: Firstwork hours: 8:30 AM - 5 PMeducation: BachelorsResponsibilities Customer service support over the phone for mobile apps and technology, handling troubleshooting, functionality of entering info, etc. Responsible for supporting 3 areas  Website - will support browser maintenance, resetting passwords, helping to identify different issues clients may experience on the site, etc. Mobile App - will support reloading mobile app, troubleshoot connectivity issues, navigation assistance, etc Online Financial Exchange (OFX) - will support identifying where to go to download info, review password bank inside 3rd party software, reset up, troubleshoot, etc. This function sees increased volume during tax season. This role is client facing and talent will be interacting with 20-30 clients on a daily basis via phone and will be supporting multimillionaire clients so the ability for talent to provide white glove service is crucial.  SkillsClient ServiceCustomer ServiceActive ListeningTroubleshootingTechnical SupportQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.