help desk representative

job summary: Are you passionate about technology and eager to make a tangible impact in a fast-paced environment? Join our clients role as an IT Helpdesk Support Specialist and be at the heart of our IT operations, ensuring our teams stay connected and productive. In this role, you'll tackle diverse challenges, from deploying and maintaining workstations to troubleshooting technical issues and contributing to critical security initiatives. You'll have the chance to work on meaningful projects, hone your technical skills, and collaborate with a dynamic team that values innovation and excellence. If you're looking for a role where your expertise will be recognized, your ideas will shape processes, and your career will grow, this is the perfect opportunity to thrive and make a difference! Please send me your resume if interested or reach out if you have any question! Matias Rodriguez Account Manager - PPO Randstad Digital Matias.Rodriguez@randstaddigital.com   location: PURCHASE, New York job type: Permanent salary: $56,000 - 66,000 per year work hours: 8am to 4pm education: Associates   responsibilities: As an IT Helpdesk Support Specialist. You'll provide essential support to users, solve technical problems, and ensure smooth operations across our workstations. Assist with a variety of tasks, including and not limited to: Imaging, maintenance, and deployment of workstations (including peripherals).Perform approved software installations and upgrades. Backup job verification. Monitor our ITSupport inbox and phone calls: Document requests and problems in our Helpdesk ticketing system.Troubleshoot issues.Ensure resolution in a timely manner. Escalate issues to the Lead Support Specialist as needed. Ensure all user workstations are secure, up to date with antivirus software, and patched with the latest updates.Ability to assist in incident response as well as follow up on workstations identified with security vulnerabilities.Assist with administrative tasks like user setup, mobile device deployment and configuration.Submit a daily recap report and contribute to daily team meetings.Complete office audits to ensure workstations meet company standards.Ability to work on special projects assigned by management.Provide feedback on recurring issues, suggest   qualifications: Experience level: ExperiencedMinimum 4 years of experienceEducation: Associates  skills: HelpdeskHelpdeskNetwork Security Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: Our enterprise client has an immediate consulting opportunity for an experienced Level 2 Desktop Engineer/Help Desk Analyst to provide hands on and phone support to corporate end users in multiple locations across North America. Candidate will work in office in office Everyday, five days a week. The analyst will work with Service Now to log tickets, handle Level 1 and Level 2 support calls in person and on the phone. Perform deployments and hardware troubleshooting. Temp to Perm in office five days a week. Candidates should be very comfortable with hands on support of hardware and software environment.   location: Sarasota, Florida job type: Contract salary: $25 - 30 per hour work hours: 8am to 4pm education: Associates   responsibilities: Desktop Support Professional should have experience in troubleshooting and supporting settings and configurations within an enterprise end user environment. Support of Microsoft Outlook and Connected Email Providers (such as Exchange Online) as it relates to an End User's Operating Environment.ActiveDirectory and Microsoft Entra/AzureAD Usage and Diagnosing to Support End User Objects and Computers such as Permissions/Attributes/Object Diagnoses for End User IssuesGroup Policy in ActiveDirectory and Microsoft Entra/AzureAD such as Diagnosing Failures of Applying.Supporting Windows Operating Systems 10/11 for various issues such as Software Install issues, boot issues, equipment issues.Windows Update Issues such as Failures, Missing Updates, Applying Updates.Hardware Expertise in Diagnosing/Repair and Replacement of Parts on Desktop and LaptopsSupport systems like Azure Virtual Desktop/Citrix for Diagnosing and Supporting End Users such as Session Issues/Core Functionality of the Platforms from and End User Perspective such as Connection/Printing/Local Resource Replication rules and techniques with these products when used by an End User. Knowledge in supporting: Mobile Device Support on Android and iOS Platforms for Updates and Software.MDM Ecosystems on Mobile Devices and how they operate on a device such as Intune.Microsoft SharePoint Platforms for Diagnosing and Support of End User Issues with this Service.Service Now Usage, such as Navigating and Managing your QueueDiagnosing of Physical Printer Issues (Jams/Toner Replacements) and Software Related Printer Issues (Print Server/Spool/Queue)Microsoft Office Products such as Teams/Excel/Word/etc and Extensive Support Capabilities.Windows Imaging Services and Platforms such as Disk Partitioning/Macruim/Acronis/etc. Candidates should have experience in the following: End User Computing Network Diagnoses such as DNS/Ping/Traceroute/TCPMon/TCP/UDP/IP Addressing.Microsoft Intune for Windows AutoPilot and Intune Software Deployment Techniques and Diagnosing. Email Connectivity Issues to Diagnose Email Sending Problems such as Send Failures/Bounce Backs/Blocks etc. Experience in a variety of Remote Support platforms such as TeamViewer/BeyondTrust/QuickAssist/RemoteHelp as well as some exposure to Mac/Linux.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Associates  skills: Desktop SupportDesktop SupportDesktop SupportDesktop SupportDesktop SupportDesktop SupportDesktop SupportDesktop SupportCITRIXHelp Desk (2 years of experience is required)Desktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: Key Responsibilities: Act as the initial point of contact for all incoming client support requests via multiple channels, including phone, email, and ticketing systems.Diagnose and resolve mid-level technical issues related to connectivity, hardware, software, and services.Collaborate with external service providers to address network-impacting voice and data concerns.Provide desktop-level support by resolving user-reported incidents and service requests efficiently.Monitor system health to preemptively identify and resolve issues before escalation, including managing updates and patches.Develop and maintain strong client relationships through effective communication and exceptional service delivery.Document all technical interactions and solutions meticulously within the internal knowledge database.Stay informed on emerging technology trends and align practices with ITIL standards.Partner with senior technology staff to troubleshoot complex hardware and software issues across various platforms.Consistently deliver updates to management on task progress and ensure timely completion of assigned duties.Recognize the broader impact of your work on both client operations and internal objectives.Support additional projects and responsibilities as required. Preferred Qualifications: strong interpersonal and client service skills.A high school diploma coupled with 1-2 years of relevant experience in technical or client-facing roles.Foundational understanding of telecom systems, networking, or PC operating environments.Familiarity with technical domains, such as desktop support, infrastructure design, LAN/WAN administration, and business application management.   location: CLIVE, Iowa job type: Permanent salary: $45,000 - 55,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Client job description Job Summary: The Tier I Engineer is a key position on our Technology team that maintains core IT/Telecom functionality for our clients. While working in a swift and timely manner, the position is the front line for the company's technical support initiatives and directly interacts with users and service providers to resolve reported service incidents and requests. Responsibilities: o Respond and process all client support requests through voice, email, and web-based ticketing queues. o Resolve small to mid-size problems related to connectivity, products and/or services. o Work with client's service provider to identify and resolve network affecting voice and data issues. o Work with the end user to resolve desktop level type helpdesk tickets. o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management. o Practice strong client service to help foster and enhance our relationships with our clients. o Track all documentation and communications through Carrier Access IT, LC.'s internal database. o Maintain current knowledge of relevant technology and follow ITIL. o Coordinate with Technology management to resolve any or one of connectivity, desktop, network, server and voice hardware or software-based issues. o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships. o Complete assigned tasks in a timely manner, track hours and communicate status to manager. o Understand how work performed impacts both the business and client. o Perform other tasks as needed and/or requested. Desired Qualifications/Skills: o Exceptional client service orientation. o High school diploma with 1-2 years of related client service experience. o Technical knowledge of telecommunications, network, or PC operating systems. o Exposure to diverse technology skills, in any of the following areas, desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration. Benefits: o Health Insurance o Dental Insurance o Vision Insurance o 401k and company match o Flexible Schedule o Life Insurance o Flexible Spending Account (FSA) o Health Savings Account (HSA) o Employee Assistance Program   qualifications: Experience level: ExperiencedEducation: Bachelors  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.