job summary: Position Summary The IT Support Analyst position acts as the front-line customer contact point for users in a structured, high call volume Help Desk setting. The position provides basic technical support of general hardware and software incidents and requests, including login assistance / password resets, email and application support, printer support, etc. The position requires a professional demeanor, close attention to detail, and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. Work schedule will generally be Monday through Friday, 8:00am - 5:00pm, but flexibility to cover slightly varied shifts (ie - 9:00 AM - 6:00 PM) would be ideal. The position will be on-site to begin, but offers the potential to transition to remote work after a learning/training period of roughly 6 months. Required Qualifications Prior work experience in a high-volume Help Desk, Call Center, or other similar Customer Service environment.Experience troubleshooting problems with Windows 10 and Microsoft Office 365 suite.Excellent verbal and written communication skills.strong problem-solving skills and the ability to quickly learn new software.Proven ability to work independently with a strong focus on customer service. location: Coralville, Iowa job type: Contract salary: $22 - 26 per hour work hours: 8am to 5pm education: High School responsibilities: Main responsibilities involve providing basic technical support of general hardware and software incidents and requests, including login assistance / password resets, email and application support, printer support, etc. qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: High School (required) skills: HelpdeskCall CenterMS OutlookTechnical SupportEmail SupportWindows 10Office 365Windows Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.