The HR Support Center Rep responds to telephonic, and/or electronic first-level HR Support center inquiries from employees and managers, former employees and dependents and outside agencies. Provides either direct resolution or routes the inquiry to the appropriate Operations and/or Shared Service department to address accordingly. Reports to HR Support Center Manager. Qualifications: Associates degree required in human resources, business administration, organizational development, or related equivalent experience. Minimum two (2) years of human resources or customer service/call center experience. Delivering Results with Integrity and Confidentiality Building Relationships of Trust Engaging Customers Customer Orientation Drives Execution Application of McKesson Systems, Policies and Processes Application of HR Administrative Functions, Laws and Regulations Knowledge of HR Technical Systems Quality and Detail Oriented Conflict Management salary: $17 - $18.5 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilities Answers general questions that come into the HRSC queue via phone, chat, or web portal. If case cannot be resolved by the HR Representative, the case may be escalated to a Sr. HR Representative or appropriate group as necessary. Serve as first point of contact for HR questions, responding to all HR Support Center inquiries and providing transaction administration for employee life cycle events. This may include: first tier employee relations intake, arrivals, transitions, and departures. Provide user navigation support, as well as general routine inquiry support, for HR programs and policies. Apply understanding of McKesson policy and programs to answer general employee inquiries. Provide transaction support for employee life cycle events with end-to-end process orientation. When applicable, troubleshoot general employee issues received through the HR Support Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department. Provide high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved. Use judgment to escalate HR Support inquiries to General HR Support Team Lead when ambiguous or requires more expertise to address or route appropriately. Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the HR Support Center alone. SkillsCall Center SupportCustomer ServiceHuman ResourcesInterpersonal SkillsWorkdayMicrosoft OfficeADP-HRQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.