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job summary: The IT Service Desk Analyst provides advanced technical support and exceptional customer service to users across the organization. Operating with minimal supervision, this role is responsible for diagnosing and resolving complex hardware, software, and networking issues across PC, Mac, and mobile platforms. The Analyst serves as a primary support point for all end-user technology needs, ensuring a reliable and high‑quality IT experience. SHIFT - Sunday-Thursday 6am-3pm    location: New York, New York job type: Solutions salary: $30 - 32 per hour work hours: 6am to 3pm education: Bachelors   responsibilities: Position Summary The IT Service Desk Analyst provides advanced technical support and exceptional customer service to users across the organization. Operating with minimal supervision, this role is responsible for diagnosing and resolving complex hardware, software, and networking issues across PC, Mac, and mobile platforms. The Analyst serves as a primary support point for all end-user technology needs, ensuring a reliable and high‑quality IT experience. Reports To Manager, Service Delivery Education & Experience Preferred: Bachelor's degree in Information Technology, Computer Science, or related fieldRequired: Minimum 2 years of IT support experience in a mid‑ to large‑scale enterprise environmentDemonstrated proficiency supporting Windows, macOS, and mobile operating systemsStrong understanding of hardware, software, and network troubleshooting Key Responsibilities End-User Support Deliver high‑quality Service Desk and deskside support to users at all levels of the organization.Serve as the single point of resolution for issues involving desktops, laptops, tablets, mobile devices, printers, wireless networks, and A/V systems.Provide white‑glove support to executives and VIP users. Incident & Request Management Manage incidents and service requests throughout their lifecycle in ServiceNow, ensuring compliance with established SLAs.Perform advanced diagnostic analysis, resolve complex issues, and collaborate with internal IT teams and external vendors as needed.Escalate incidents to appropriate resolver groups when required. System & Account Administration Provision and maintain user accounts, distribution lists, and security groups within Active Directory.Support configuration, deployment, and lifecycle management of workstations and mobile devices.Push, install, and validate OS patches and third‑party software updates; assist with regression testing during OS upgrades. A/V and Conference Support Provide technical support for conference rooms and large-scale, multi-location meetings.Configure and troubleshoot video conferencing systems and A/V hardware. Onboarding & Training Conduct new-hire technical orientation and provide end-user training on supported tools and technologies. Operations & Logistics Fulfill equipment requests, capture asset information, and maintain accurate documentation.Support office moves and equipment relocations.While rare, and when available, participate in shift rotations to maintain 24x7 production support coverage.Perform occasional light travel as required. Skills & Competencies Strong technical acumen with current knowledge of modern hardware and software technologiesProficient in Windows OS, macOS, Office 365, Exchange/Outlook, and Active DirectoryExperienced with remote diagnostic tools and software distribution systemsExcellent communication, customer service, and problem‑solving skillsAbility to prioritize, work under pressure, and meet deadlines with minimal supervisionStrong organizational and interpersonal skillsFlexible and adaptable to changing business needs Physical Requirements Regularly required to speak, hear, and sit for extended periodsAbility to lift and move up to 50 poundsRequires close, distance, and adjustable vision capabilities Work Environment Standard office environment with moderate noise levelsReasonable accommodations provided as required   qualifications: Education & Experience Preferred: Bachelor's degree in Information Technology, Computer Science, or related field Required: Minimum 2 years of IT support experience in a mid‑ to large‑scale enterprise environment Demonstrated proficiency supporting Windows, macOS, and mobile operating systems Strong understanding of hardware, software, and network troubleshooting Key Responsibilities End-User Support Deliver high‑quality Service Desk and deskside support to users at all levels of the organization. Serve as the single point of resolution for issues involving desktops, laptops, tablets, mobile devices, printers, wireless networks, and A/V systems. Provide white‑glove support to executives and VIP users. Incident & Request Management Manage incidents and service requests throughout their lifecycle in ServiceNow, ensuring compliance with established SLAs. Perform advanced diagnostic analysis, resolve complex issues, and collaborate with internal IT teams and external vendors as needed. Escalate incidents to appropriate resolver groups when required. System & Account Administration Provision and maintain user accounts, distribution lists, and security groups within Active Directory. Support configuration, deployment, and lifecycle management of workstations and mobile devices. Push, install, and validate OS patches and third‑party software updates; assist with regression testing during OS upgrades. A/V and Conference Support Provide technical support for conference rooms and large-scale, multi-location meetings. Configure and troubleshoot video conferencing systems and A/V hardware. Onboarding & Training Conduct new-hire technical orientation and provide end-user training on supported tools and technologies. Operations & Logistics Fulfill equipment requests, capture asset information, and maintain accurate documentation. Support office moves and equipment relocations. While rare, and when available, participate in shift rotations to maintain 24x7 production support coverage. Perform occasional light travel as required. Skills & Competencies Strong technical acumen with current knowledge of modern hardware and software technologies Proficient in Windows OS, macOS, Office 365, Exchange/Outlook, and Active Directory Experienced with remote diagnostic tools and software distribution systems Excellent communication, customer service, and problem‑solving skills Ability to prioritize, work under pressure, and meet deadlines with minimal supervision Strong organizational and interpersonal skills Flexible and adaptable to changing business needs Physical Requirements Regularly required to speak, hear, and sit for extended periods Ability to lift and move up to 50 pounds Requires close, distance, and adjustable vision capabilities Work Environment Standard office environment with moderate noise levels Reasonable accommodations provided as required Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

• HR Business Partner - for junior level employees (ex. Interns and Pepinieres) • Employee development - Build employee relationships and coordinate informal and formal training need • Recruitment - Recruits and onboards all non-exempt positions (ex. Coordinators, Interns). Secures high profile pool of talent for division. Partners with the centralized Talent Recruitment team and the HRBPs to ensure a timely recruitment process. • Employee relations - Champion work environment vision through relationships with employees, provide advice and coaching to employees and facilitate employee events.salary: $35 - $42.26 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: BachelorsResponsibilitiesnaSkillsOrganizational SkillsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and apply below!salary: $62 - $68 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesJob Description: Support investigation and resolution of data discrepancies by collaborating with technology, operations, and surveillance analyst teams. Conduct root cause analysis of data issues and contribute to long-term remediation strategies – requirements, etc. Author and maintain control documentation, including data flow diagrams, reconciliation procedures, exception handling protocols, filter and rule inventory used in surveillance systems Support internal audits and reviews by independent testing teams, providing accurate documentation, artifacts, and data. Qualifications: Basically a data analyst – collects, processes, and interprets data to help us make informed decisions Data / Business analysis, data governance, data elements, data lineage and data flows, use of authoritative sources, reporting; good comms skills Not too junior – 7-10 years, can work independently Investment Banking / capital markets / trading lifecycle                   MS Office tool set, Power BI, Tableau helpful tools SkillsData AnalysisPower BIReportingData GovernanceInvestment BankingQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.