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Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work?   Randstad is seeking service-oriented professionals to join our insurance industry client, headquartered in Worcester, MA. This position is a permanent placement (direct hire) with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth!   This position’s location is flexible including; one of the Hanover offices, hybrid, or remote (work from home).  Summary: As a member of the Customer Service Center team, you will work with independent insurance agents and their customers to create an outstanding service experience. By joining the team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our client's service philosophy and receive system and skills training that will position you for career growth within the Personal Lines organization.  This role is responsible for providing consultative service to customers while also educating and offering personal lines P&C products in order to ensure the customer’s insurance protection.  Successful candidates MUST have an active Property and Casualty license or PL (Personal Lines) Producer License. Also, candidates must have the ability to perform multiple tasks, including answering simple to complex customer inquiries, effectively resolving escalated and/or complicated customer concerns, process policy and billing changes, research and communicate underwriting guidelines and coverage requirements to agents and insureds.  Responsibilities: Ability to handle all calls and make appropriate decision or take appropriate action with minimal assistance needed from other team members or departments.Counsels, educates and provides accurate insurance advice through research and resolving problems. Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates using established underwriting guidelines, procedures and philosophy for multiple states.Ability to interpret and verify coverages and data.Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries.Recommend and secure additional or increased coverage within specified carrier guidelines. Provide insurance quotes to policyholders as required. Full account review and advocacy discussion is required on all calls to ensure protection of customers. Further discussion of additional lines of business protection will be connected to our Sales team counterparts for final binding.Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customersProcess policy change and policy issuance transactions online, received through various channels within specified guidelines; makes policy payment plan changes as necessary with minimal assistance Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction. Skills: Customer ServiceTelephone EtiquetteTyping SkillsActive ListeningCRMPersonal Lines InsuranceFollow-upSales SupportEmpathy Qualifications: Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Randstad is seeking Financial Administrative Assistant in Dallas,TX. This position involves providing administrative and client service support to financial advisors. Key responsibilities include managing client interactions, handling clerical tasks, scheduling appointments, maintaining office supplies, and providing operational assistance. Proficiency in Microsoft Office, good interpersonal skills, and the ability to prioritize tasks in a dynamic environment are essential for success in this role. Position: Financial Administrative Assistant Location: Dallas,TX,75225 Pay: $18/hr  Shift Days/Hours:  Monday - Friday,  8:00am - 4:30pm (flexible, 8 hours per day) Training Days/Hours: Monday - Friday, 8:00am - 4:30pm  salary: $17 - $18 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence 1 position will be client facing, 1 position will be working on projects and clerical work Provide administrative support to financial advisors, including managing calendars, travel arrangements, and expense reports. Handle office correspondence, including mail distribution and email management. Maintain office supplies and equipment, coordinating repairs and orders as needed. Schedule and prepare for appointments with new or prospective clients Execute various administrative functions for the Financial Advisor(s) and Branch Management including,  Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships SkillsMicrosoft Office ProficiencyAdministrativeClerical SkillsQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Our client, a large healthcare provider, is looking to hire an Outbound Healthcare Coordinator, to provide support to their members and information about the services available through their health plans. Candidates can work from home, but MUST be located in the either the Eastern or Central time zones. Hours: 8:00 a.m. to 5:00 p.m. EST Rate: $18.00 - $20.00 If you are interested and comfortable making outbound calls and have 2+ years of experience in the healthcare field, please apply online for consideration!salary: $18 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Assist in activities related to the medical aspects of utilization and coordinated care Outreach attempts via telephone to members assigned each day Consistently updating an excel spreadsheet with member assignments listed Completing a high volume of calls to Medicare population Work to remain in compliance and maintain Engagement rate Duties will vary by role and candidates MUST be located on the EST or CST time zone for considerationSkillsManaged CareCall Center SupportScheduling AppointmentsOrganizationHIPAAMedical TerminologyExcelOral CommunicationMulti-taskingoutbound callsQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.